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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
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Rohan B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Best product development with Jira
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira Software is used to help Project Managers map out, prioritize, and delegate tasks to teams so that they can flexibly plan their work in ways that are most convenient to them by use of its Kanban, Scrum and Scrumban methodologies. It features a searchable hub of information where users get an overhead view of the company's operational performance. It stores project data when projects are completed for later access.
What is your favorite aspect of this product?
It integrates with all of its projects, like Bitbucket It has dedicated client apps for iOS, and Mac Ridiculous amount of customization and integrations
What do you dislike most about this product?
Features that are "on" by default are overwhelming to users new to Jira Image embedding in tickets via url doesn't work, we always have to upload them Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move
What recommendations would you give to someone considering this product?
It is great to manage a software center or big development teams. It includes all options that are usually needed to manage the product development cycle and it has many customization/configuration options that allow it to adapt to your organization's processes. It is a little too complex for small teams and the effort to customize it may be too much compared with other less complete but still acceptable solutions.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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Antonio Jose P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
The best ticket tracking and status management too
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira enables high-speed collaboration between development and operations teams.It is the best in class work management solution for organizations organized around projects, unlike Ravetree.
What is your favorite aspect of this product?
First and foremost, I enjoy that JIRA Service Management has a unique Ticket/Case number. It's incredible how simple it is to tag peers. You can also conduct a search using the customer's ticket number or name. I also like how you can "add a participant."
What do you dislike most about this product?
When I run a search for a ticket number or customer name that I am certain exists, JIRA does not provide any results. But I'm not sure if it's a bug
What recommendations would you give to someone considering this product?
The best ticketing tool with all features and ease of use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Mayank S.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Sep 2021
Time Saver
Likeliness to Recommend
What differentiates Jira from other similar products?
It's easy to use and user-friendly. You can maintain all of your tasks through Jira and monitor easily. It saves time during the status calls to show what you have done. From agile boards, backlogs, roadmaps, reports, to integrations and add-ons you can plan track, and manage all your agile software development projects from a single tool.
What is your favorite aspect of this product?
This software is used for bug tracking, issue tracking, and project management. Easy to understand. Anyone can use it easily.
What do you dislike most about this product?
Nothing as such.
What recommendations would you give to someone considering this product?
Jira Software is an agile project management tool that supports any agile methodology, be it scrum, kanban, or your own unique flavor.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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