What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Task Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Rohan B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Best product development with Jira

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira Software is used to help Project Managers map out, prioritize, and delegate tasks to teams so that they can flexibly plan their work in ways that are most convenient to them by use of its Kanban, Scrum and Scrumban methodologies. It features a searchable hub of information where users get an overhead view of the company's operational performance. It stores project data when projects are completed for later access.

What is your favorite aspect of this product?

It integrates with all of its projects, like Bitbucket It has dedicated client apps for iOS, and Mac Ridiculous amount of customization and integrations

What do you dislike most about this product?

Features that are "on" by default are overwhelming to users new to Jira Image embedding in tickets via url doesn't work, we always have to upload them Moving lots of cards quickly glitches boards out, you have to do it slowly otherwise when you move a card, it might not actually move

What recommendations would you give to someone considering this product?

It is great to manage a software center or big development teams. It includes all options that are usually needed to manage the product development cycle and it has many customization/configuration options that allow it to adapt to your organization's processes. It is a little too complex for small teams and the effort to customize it may be too much compared with other less complete but still acceptable solutions.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Antonio Jose P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

The best ticket tracking and status management too

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira enables high-speed collaboration between development and operations teams.It is the best in class work management solution for organizations organized around projects, unlike Ravetree.

What is your favorite aspect of this product?

First and foremost, I enjoy that JIRA Service Management has a unique Ticket/Case number. It's incredible how simple it is to tag peers. You can also conduct a search using the customer's ticket number or name. I also like how you can "add a participant."

What do you dislike most about this product?

When I run a search for a ticket number or customer name that I am certain exists, JIRA does not provide any results. But I'm not sure if it's a bug

What recommendations would you give to someone considering this product?

The best ticketing tool with all features and ease of use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Mayank S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Time Saver

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It's easy to use and user-friendly. You can maintain all of your tasks through Jira and monitor easily. It saves time during the status calls to show what you have done. From agile boards, backlogs, roadmaps, reports, to integrations and add-ons you can plan track, and manage all your agile software development projects from a single tool.

What is your favorite aspect of this product?

This software is used for bug tracking, issue tracking, and project management. Easy to understand. Anyone can use it easily.

What do you dislike most about this product?

Nothing as such.

What recommendations would you give to someone considering this product?

Jira Software is an agile project management tool that supports any agile methodology, be it scrum, kanban, or your own unique flavor.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Jira Comparisons