
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceJira Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Jira.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews

Jaspreet S.
- Role: Operations
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
JIRA: A versatile Project Management Tool
Likeliness to Recommend
What differentiates Jira from other similar products?
1) Sprint and Kanban Boards 2) Custom Workflows and Issue Types 3) Atlassian Automation for JIRA 4) Seamless integration with other Atlassian Product like Confluence, Bitbucket 5) Handling Large-scale projects with numerous teams and stakeholders 6) Atlassian Support System
What is your favorite aspect of this product?
1) Jira's ability to adapt to various workflows and project types is a significant advantage. 2) Jira's seamless integration with other Atlassian products and third-party tools creates a cohesive and streamlined project management environment. 3) Jira's strong support for agile methodologies like Scrum and Kanban. 4) The large user community and Atlassian's support resources provide valuable assistance and resources for users.
What do you dislike most about this product?
1) While customization is a strength, excessive customization can make Jira difficult to manage and maintain. 2) For smaller teams or companies, the cost of Jira (especially with premium features) can be a overkilling. 3) With large data sets, JIRA performance gets degrade and it takes time to load the data.
What recommendations would you give to someone considering this product?
1) Determine if your team's workflow aligns with Jira's agile focus, such as Scrum or Kanban. 2) Determine if the integrations (Git/Slack/Confluence) will significantly enhance your workflow and productivity. 3) Compare Jira's pricing plans to the value it offers your team. 4) Experiment with Jira's features and functionalities to see if it meets your expectations using Trail version setup for POC.
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Charges for Enhancements
Please tell us why you think this review should be flagged.

Kasan P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
Excellent for Large Projects, But Very Complicated
Likeliness to Recommend
What differentiates Jira from other similar products?
When it comes to managing large, complicated projects, Jira is the heavyweight champion—especially when compared to less complicated platforms like Trello or Asana. Jira is quite comprehensive and ideal for technical teams and engineers, whereas Trello is simple and attractive. However, compared to the others, it's far more difficult and not really beginner-friendly.
What is your favorite aspect of this product?
Jira's thoroughness is helpful for bug and task tracking. Sprint-based teams love it, and workflows can be customized. The great reporting options let you track project progress. They just added automation, which simplifies repetitive tasks. It integrates well with Bitbucket and Confluence, making it handy for developers.
What do you dislike most about this product?
But it's really perplexing! It takes ages to learn how to execute simple tasks on this interface because it is not at all intuitive. It can seem like overkill, therefore it's absolutely not designed for smaller teams or non-technical users. Furthermore, Jira can be very glitchy and laggy, particularly when a project has a large number of users or tasks. Furthermore, the mobile app is a little awkward to use on the go and not very goods.
What recommendations would you give to someone considering this product?
Jira is an excellent tool for managing big, complicated projects, particularly those involving software development. However, I would advise going with something simpler, like Trello or Asana, if your team is smaller or you're working on projects that aren't as complex. Jira has a ton of capabilities, but use should only be considered if you truly require all that capability due to its steep learning curve. Otherwise, most teams find it to be simply too much.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.

Mohamed K.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Oct 2024
Fantastic product for Project Management!
Likeliness to Recommend
What differentiates Jira from other similar products?
With Jira, your team has the freedom to use the tools they actually want and the flexibility to incorporate new technologies. Unlock the extensibility of an open, diverse toolchain while keeping the ease and coordination of an all-in-one.
What is your favorite aspect of this product?
A Jira project is highly configurable and can be easily customized to map around organizational structure, workflow, or level of agile maturity, making it the only tool to fit any team's unique way of working. Your team can use a Jira project to track and resolve bugs, launch a new feature, and more.
What do you dislike most about this product?
Can add some features like MS Project Manager for Waterflow projects planning.
What recommendations would you give to someone considering this product?
Try the demo version and read well the tutorials.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2025 SoftwareReviews.com. All rights reserved.
