Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

704 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Bryan P.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Extremely flexible product - sometimes to a fault

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

The flexibility sets it apart. Power users can really take full advantage of Jira because there are so many customizations and automations that you can do

What is your favorite aspect of this product?

The flexibility and customization. Able to track all sorts of different projects

What do you dislike most about this product?

The customization of it makes it a nightmare of data if you try to integrate with other systems or export it for external reporting

What recommendations would you give to someone considering this product?

Be aware of the difficulties in reporting on your Jira data, both in and out of the Jira, but it works extremely well otherwise

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Afsha H.

Role: Sales Marketing
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Jira is a fantastic tool for Agile project teams.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I think no difference, but jira is easier to use and the price is lower than other programs.

What is your favorite aspect of this product?

You can easily set up and customise your JIRA account to meet your specific project management requirements. In addition to reporting, ticket tracking, requirement and comment tracking, workflow customization, job assignment and follow-up and more, a project manager's life is made easier by a host of other features.

What do you dislike most about this product?

When debugging an incorrectly configured (permission) JIRA instance, the administrator level permissions structure/permission matrix should be a little more user-friendly. Power users may be confused if they are used to doing certain activities in a certain way in a newer version of the software since some of the earlier capabilities are simplified to make it more user-friendly.

What recommendations would you give to someone considering this product?

In my view, it is the finest and most common project management software.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Andreas B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

I hate sprint reviews!

Likeliness to Recommend

4 /10

What differentiates Jira from other similar products?

I think it is more geared towards product and engineering teams. Not very intuitive for more creative teams

What is your favorite aspect of this product?

Assigning and sharing responsibility of tasks.

What do you dislike most about this product?

It's too technical for marketing.

What recommendations would you give to someone considering this product?

Perfect for product teams and scrum masters

Pros

Appreciates Incumbent Status
Helps Innovate
Continually Improving Product
Reliable

Cons

Commodity Features
Less Efficient Service
Less Effective Service

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Bryan P.

Extremely flexible product - sometimes to a fault

Likeliness to Recommend

Pros

Afsha H.

Jira is a fantastic tool for Agile project teams.

Likeliness to Recommend

Pros

Andreas B.

I hate sprint reviews!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support