Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

704 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Ivana S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Practical and flexible.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Intuitive UI/UX. It is excellent for agile project development. It is suitable for use in Agile to develop products, create sprint boards, and manage stories from within Jira.

What is your favorite aspect of this product?

I like using Jira to plan projects, track tasks or bugs, also because it offers different interactive ways to create and dashboards and labels to distinguish types of tickets in projects. Integrations are plentiful, such as Bitbucket, Jenkins, Git, GitLab, etc.

What do you dislike most about this product?

Better connection capabilities.

What recommendations would you give to someone considering this product?

Extremely customizable, works well for everyone, great for agile development, offers multiple tools like progress charts, sprint reports, scrum and kanban boards, seamless integration with 3rd party tools like Slack or Github.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kristina L.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Great for Software Teams

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

It is much more geared to insight into task and project data than some other collaboration sites that aren't quite as detailed.

What is your favorite aspect of this product?

The reporting is really cool when JIRA is fully implemented and used.

What do you dislike most about this product?

It seemed confusing to use, not very intuitive

What recommendations would you give to someone considering this product?

Consider this for a software dev team experienced with project management software and task tracking. For collaboration with task tracking, there are less confusing products to evaluate.

Pros

Reliable
Caring
Security Protects
Unique Features

Ekansh K.

Role: Operations
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Used as Task Management Software

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira is a powerhouse task management software. In my opinion it is different from other similar products due to its packed features, along with such easy dashboard and with a lot of functionalities. For example a beginner on the first day can understand how Jira works and can even take a month to understand what its full capabilities are. It is one of those software which needs hands on practice to use it better.

What is your favorite aspect of this product?

The favourite part has to be the timesheet extraction in CSV file that saves a lot of time when calculating some data of a particular analyst.The other one has to be customised dashboard so that i can prioritize different projects and can use different dashboards without being confused.

What do you dislike most about this product?

A lot of features so the initial part is easy to understand for a beginner but no hands on training to make users understand more about the software or how efficient it can be used. Most of the times. Users perform some basic tasks on Jira and doesn’t even know the functions of it.

What recommendations would you give to someone considering this product?

I would say to go for it. Its absolutely a software that you would need if you need to manage task or project in an organisation. Plus its integration and customer support is great and will help you a lot in any queries.

Pros

Helps Innovate
Efficient Service
Caring
Respectful

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Ivana S.

Practical and flexible.

Likeliness to Recommend

Pros

Kristina L.

Great for Software Teams

Likeliness to Recommend

Pros

Ekansh K.

Used as Task Management Software

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support