Atlassian

Jira

Composite Score

9.0 /10

CX Score

9.2 /10

704 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

0 Top Rated Capabilities

9 Top Rated Features

2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Trustworthy

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Parth S.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2024

Best product for Project Management

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It is the most reliable software for project management. I use Jira daily for bug creation and test case creation and management of trst cycle.

What is your favorite aspect of this product?

It allows to automate the test case creation

What do you dislike most about this product?

Sometime the document uploading is taking so much time

What recommendations would you give to someone considering this product?

Must for any organization

Pros

Helps Innovate
Enables Productivity
Unique Features
Efficient Service

Qual A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Easily manage stories & epics of multiple projects

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

-Jira facilitates team collaboration. Based on user permissions, we can manage multiple projects under a single umbrella. -It allows adding ourselves as watchers in tickets so that we can keep track of activities on important tickets. -Jira seamlessly links with third party software such as Testrail so we can match the test cases with the bugs & link test cycles. -Supports multiple media formats as file attachments. It also supports image & Video preview so that attachments need not be downloaded for quick reference.

What is your favorite aspect of this product?

Jira helps us in handling our tasks, epics, project tickets & managing test logs. It links seamlessly with the test cases that are present in Testrail. We also use it to track our sprints & also for tracking customer issues as it makes tracking quite easy.

What do you dislike most about this product?

-Populating large data-sets using Jira Query Language often results in a time lag. -JQL structure being similar to SQL, takes time to learn. -The platform could be a little more intuitive and give suggestions in cases where the queries have missing components.-For larger result sets, we have to actually wait for the entire UI to reinstate in order to avoid any random clicks.

What recommendations would you give to someone considering this product?

Jira is a perfect product for leaders that are involved in multiple agile projects.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Cons

Vendor's Interest First
Under Delivered

Abhishek P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Helps managing Task

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

- Jira is very well designed and configured product based on the requirements. - Proper detailing on the dashboard to understand the bug or tickets with amazing filters to manage and review. - It makes a very solid bridge between us and teams to take and give updates to those.

What is your favorite aspect of this product?

perfect UI experience based on filters , teams , projects is one of the best thing.

What do you dislike most about this product?

Overwhelming for new users and most things are paid plugins in jira

What recommendations would you give to someone considering this product?

No doubt it is one of best tool for client , support and development team connection.

Pros

Helps Innovate
Trustworthy
Unique Features
Effective Service

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Due Dates Ability to track due dates of tasks

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Add Notes Ability to add free form notes to tasks

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Parth S.

Best product for Project Management

Likeliness to Recommend

Pros

Qual A.

Easily manage stories & epics of multiple projects

Likeliness to Recommend

Pros

Cons

Abhishek P.

Helps managing Task

Likeliness to Recommend

Pros

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1
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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Due Dates

Drag and Drop Prioritization

Add Notes

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support