What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Add Notes
Shared Task List
Drag and Drop Prioritization
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
Andres P.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Jira keeps the ticketing system in order
Likeliness to Recommend
What differentiates Jira from other similar products?
Since we have had Jira Service management in the office, everything has been going great because the ticketing system, complaints and incident reports are better distributed and customers are much more satisfied with the responsiveness we provide.
What is your favorite aspect of this product?
The work tracking management has been very useful, we have been able to see the work we do and the way we carry it out, to make improvements and corrections. The problem tracking management has also benefited us, since we can follow up on the reports we receive from our clients until they are resolved.
What do you dislike most about this product?
The design and layout of the main panel, with its many functions in sight, can be confusing, which makes it a bit slow to learn. The tickets could be generated a little faster, as currently there are many steps to create them. The complete installation of all the software, including the programs that are integrated, can be cumbersome.
What recommendations would you give to someone considering this product?
Although it has a steep learning curve, this is one of the most complete software for customer service, incident reporting and ticket generation. Once the agent has the proper knowledge to run the program, customer service will be very easy.
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Fair
Please tell us why you think this review should be flagged.
Kendra Q.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Jira the best software for our team of developers
Likeliness to Recommend
What differentiates Jira from other similar products?
It helps us to keep our applications and software in proper functioning, it is a great tool for small and large companies that sell software and mobile applications, helping them to ensure that the software designed, have a proper functioning at all times and customers are always satisfied.
What is your favorite aspect of this product?
The workflow is very good, because it updates by itself, automatically all the errors and incidents that it can detect in the software. It also has a roadmap that is very useful to be able to keep an order with all the projects and pending updates, making the work go much faster.
What do you dislike most about this product?
The learning curve is quite high, it has some functions and tools that have been difficult to learn to use, to get the most out of the program and its interface is very unintuitive, its design tends to confuse and has not been very easy to learn to use. Although it has been worth the effort to learn it because it has generated many advances in the department.
What recommendations would you give to someone considering this product?
At first this software can be overwhelming, especially for people with little knowledge in the area, but once you adapt to all the functions, JIRA is a program that you can get the most out of for software development and programming. Highly recommended by our entire team.
Pros
- Trustworthy
- Unique Features
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Shreshthi M.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Mar 2022
Manage tasks easily using Jira
Likeliness to Recommend
What differentiates Jira from other similar products?
It is easy to integrate with the project management platforms. Easy to obtain reports and manage priorities.
What is your favorite aspect of this product?
Easy to add custom fields is very beneficial.
What do you dislike most about this product?
Nothing really, it is very helpful in managing all tasks as compared to reviewing them over emails. There is a slight learning curve for end users as they need to login to another application to initiate a ticket.
What recommendations would you give to someone considering this product?
Very useful! Work the investment. Helps in SLA management.
Please tell us why you think this review should be flagged.
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