What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Add Notes
Shared Task List
Drag and Drop Prioritization
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
Hugo N.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great tool highly customizable to your needs
Likeliness to Recommend
What differentiates Jira from other similar products?
In general, Jira adapts to different needs. Although it's highly effective in software industries, I've seen that it can help companies from different markets regarding their projects. It provides a great task management and tracking. This allow you to also identify the pain points of your projects with ease. Reporting is also quite good for any company to see the evolution of the different in progress projects and adapt the way these evolve during time by adjusting the workflows based on users/projects/company requirements.
What is your favorite aspect of this product?
How customizable it is. Due to the large marketplace it has, missing features can be easily be incorporated through plugins/apps, enhancing the capabilities of the application.
What do you dislike most about this product?
There are some features that can be improved. Permission Schemes, for example, could be improved by giving a better handling over the permissions (bulk change is a missing feature that could be quite useful) IN general, there aren't many things I dislike about Jira and the tool is always evolving. Unfortunately, some issues/bugs/features, take quite some time to be fixed or implemented.
What recommendations would you give to someone considering this product?
Try Jira Cloud first as you can get a free trial version and even a free cloud instance for up to 10 users. If you like it, you can either consider stay on Cloud version or move to DC.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
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Iaroslav C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Market leader in agile task management
Likeliness to Recommend
What differentiates Jira from other similar products?
I am absolutely convinced that the main advantage in using Jira is its belonging to Atlassian infrastructure. All my experience with it was really nice, several teams (marketing, SEO, developers and designers) collaborated with each other with slightly different preferences, but great synergic impact, and Confluence + Trello helped a lot in addition to Jira
What is your favorite aspect of this product?
Jira is really customizable due to needs of different teams who works with sprints or without them. Differentiation of access rights, customizable task options, support for flexible methodologies – Jira seems to be really a standart for agile. Decentralized teams should gain additional benefits: is saves language barriers blocking time and frequent emailing.
What do you dislike most about this product?
Jira may be complicated for new users, if compared to some more simply solutions at the same market. Also, the user interface can be inconsistent (especially with the different definition pages). Mobile application has enough bugs (and not really mobile friendly)
What recommendations would you give to someone considering this product?
Use educational courses, like "Jira and Confluence 101" to solve all the questions you'll face in the very beginning of your work with Jira If we speak about implementing Jira, scrum master is a good choice of driving all the processes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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victoria G.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
Great for medium to large organisations!
Likeliness to Recommend
What differentiates Jira from other similar products?
Well know, and industry standard.
What is your favorite aspect of this product?
Great ticket management, and ease of reporting.
What do you dislike most about this product?
Very over complicated.
What recommendations would you give to someone considering this product?
Make sure your projects are complex enough to require it.
Pros
- Reliable
- Inspires Innovation
- Security Protects
- Continually Improving Product
Please tell us why you think this review should be flagged.
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