What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Pablo D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Intuitive and easy to implement software

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The capacity for several team members to collaborate on a project while having access to all relevant information. You can receive notifications when new tickets are allocated to users, as well as when tickets are changed or the person is referenced in a remark. Confluence system tests and user stories may be quickly linked to Jira tickets. When a new project comes in, we must first establish a plan for it, after which we make little individual tasks and allocate them to each team member. So it's really simple for us to keep track of all the jobs and subtasks for the entire crew.

What is your favorite aspect of this product?

User-friendliness, cross-platform compatibility, one-click job assignment and tracking, sophisticated filter options, mobile app, user-friendly UI, problem, bug, and task tracking all in one location. It is possible to create tickets, assign individuals to them, and get alerts. To obtain additional information about tickets, new fields have been introduced. You can keep track of how much time you spend on each issue. and generate reports displaying work by individual, time, and stage You may attach tickets to Confluence pages to monitor system testing, and you can filter by stage or owner.

What do you dislike most about this product?

The report generating process is not very straightforward; it takes several attempts to pull the information you want from the tickets. Also, if you make a board and several boards are made outside of that board, you get alerted of all updates on all boards; we haven't found a method to disable this function. There is no dark mode, file upload size is limited, interaction with other applications is difficult and you must browse through numerous choices to discover things.

What recommendations would you give to someone considering this product?

Take heart: you may encounter difficulties in the first 2-5 days of setup and comprehension, but things will become much easier and more versatile after that. Yes, if you operate in a team, I would suggest it for ticket tracking. You should spend some time getting acquainted with the reporting features and search choices. Recommend that the project manager use the reports to deliver relevant information to clients. Connecting to Confluence increases this product's usefulness.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Joatan F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Jira is OK. But I don’t think is the best.

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

Possible to use plugins to enable new features.

What is your favorite aspect of this product?

Possible integration with third-party tools.

What do you dislike most about this product?

Everything should be a project. If I want to create a board without a project, how to do it?

What recommendations would you give to someone considering this product?

Possible create boards without a specific project.

Pros

  • Fair
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Cons

  • Commodity Features
  • Security Frustrates

Ketan B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Project management tool with bunch features

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It is trustworthy and provides. Reliable features

What is your favorite aspect of this product?

Project management

What do you dislike most about this product?

Document storing feature

What recommendations would you give to someone considering this product?

It is best for project management and tracking reporting

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Helps Innovate

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