Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

642 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Paolo S.

Role: C-Level
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

it's an essential tool for any sw dev company

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Incredibly flexible

What is your favorite aspect of this product?

sharing task among the organization

What do you dislike most about this product?

hard to use

What recommendations would you give to someone considering this product?

training before adoption

Pros

Helps Innovate
Reliable
Efficient Service
Saves Time

Cons

Vendor Friendly Policies

Nicolas R.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to use and great features

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The product is easy to implement and to deploy in the organization.

What is your favorite aspect of this product?

Easy to use and no needs for heavy training plan

What do you dislike most about this product?

Too much configuration required to match it with the target

What recommendations would you give to someone considering this product?

JIRA include a lot of new features on a regular basis that should be considered for the future

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Khaled S.

Role: Information Technology
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

Jira is a great tool for team and project manageme

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

From a project management perspective, we use Jira to handle all aspects of our software product development. Jira's flexibility to be customized to meet our specific software development and management process has been a game-changer for me. This has been a great aid.

What is your favorite aspect of this product?

Because of Jira's flexibility, I still use it to manage integrated project teams, IT projects, and the helpdesk for my own company. It's convenient to be able to manage tasks and tickets for multiple projects and departments from a single location. Most important is entering your data, and this comes down to managing your teams, as well as setting expectations for the quality of your ticket information.

What do you dislike most about this product?

The downside of Jira's adaptability is that its settings are dispersed throughout the system, necessitating the use of the knowledge base to find out how to customize ticket fields, workflows, and automations, among other things. The basic Jira end user interface is not user pleasant and certain things may not make sense depending on the team using it such as a ticket being in a closed state, while the resolution state contains different "states" such as do, don't do which is more commonly used by software development teams. When setting up new projects in Jira, either for project managers, agile software development teams, or integrated proj

What recommendations would you give to someone considering this product?

I would highly recommend JIRA to teams who are working in Agile

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Paolo S.

it's an essential tool for any sw dev company

Likeliness to Recommend

Pros

Cons

Nicolas R.

Easy to use and great features

Likeliness to Recommend

Pros

Khaled S.

Jira is a great tool for team and project manageme

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support