What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Add Notes
Shared Task List
Drag and Drop Prioritization
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Jira Reviews
ADRIT C.
- Role: Consultant
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2022
Very clear and informative for support monitoring
Likeliness to Recommend
What differentiates Jira from other similar products?
JIRA provides options for a lot of customization and makes information very clear and well synced up. Queries coming from email are immediately lined up and the working agent can address them conveniently.
What is your favorite aspect of this product?
I prefer the task allocation and continued communication trail, we don't need to fumble emails to keep a track of the progress happening.
What do you dislike most about this product?
It's a little confusing initially. There are so many options and sub-options, difficult to make a DIY understanding
What recommendations would you give to someone considering this product?
This is one of the best ticketing platforms as I mentioned. I have used other ticketing system like freshdesk and some others, but JIRA gives a lot many details and options to answer queries, export response report and loaded with features.
Pros
- Client Friendly Policies
- Transparent
- Reliable
- Trustworthy
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Afsha H.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Apr 2022
Jira is a fantastic tool for Agile project teams.
Likeliness to Recommend
What differentiates Jira from other similar products?
I think no difference, but jira is easier to use and the price is lower than other programs.
What is your favorite aspect of this product?
You can easily set up and customise your JIRA account to meet your specific project management requirements. In addition to reporting, ticket tracking, requirement and comment tracking, workflow customization, job assignment and follow-up and more, a project manager's life is made easier by a host of other features.
What do you dislike most about this product?
When debugging an incorrectly configured (permission) JIRA instance, the administrator level permissions structure/permission matrix should be a little more user-friendly. Power users may be confused if they are used to doing certain activities in a certain way in a newer version of the software since some of the earlier capabilities are simplified to make it more user-friendly.
What recommendations would you give to someone considering this product?
In my view, it is the finest and most common project management software.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
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Supriya S.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2022
Great project management tool
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira is an agile software and is highly popular due to its issue tracking ability- high/medium/low and well-managed workflow mapping.
What is your favorite aspect of this product?
It helps in planning, assigning, tracking, reporting, and managing every small or big work under one roof
What do you dislike most about this product?
It is a bit complex in its initial setup
What recommendations would you give to someone considering this product?
Quite a good choice for startups and small teams who are looking to optimise their business activities and goals.
Pros
- Efficient Service
- Caring
- Saves Time
- Respectful
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