What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Manuel K.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great platform to track projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

In our project development lifecycle, we utilize the JIRA platform to keep records and papers for the worldwide team. While the project is under progress, we also utilize JIRA to report issues and anomalies. We're creating dashboards to help us manage our development process, and we can now see workloads, manage resources and celebrate our triumphs in ways we've never done before, integration with other systems, such as ServiceNow, enables us to convert user requests from other systems into JIRA user stories, which we can then act on and prioritize. Everything is routed back to the ticket system for resolution.

What is your favorite aspect of this product?

The best thing about JIRA is that it's easy to use and doesn't require any technical specifications. Suitable for generating tickets and documenting reports throughout the project life cycle. Dashboards make it easy to review, manage, and perform in a meaningful way. With just a few clicks, you can quickly assign work, view progress and move stories from the backlog to the active sprint. As a project manager, you can quickly and easily review your team's work, prioritize your work, create dashboards, and show stakeholders and project managers the progress of your project.

What do you dislike most about this product?

JIRA gives everything we need to issue and document the bug, or any feedback, however one feature I dislike is that the JIRA ticket email occasionally arrives too late. JIRA is extremely configurable, which might be a disadvantage. Because determining which method works best for your team can be time consuming. Templates and dashboards would be beneficial. It would be fantastic to see some best practice examples from other businesses of how dashboards may be set up so that teams can see their progress and the worth of their effort more rapidly.

What recommendations would you give to someone considering this product?

For individuals in need of a bug reporting and documentation platform, JIRA comes highly recommended. JIRA is critical to how we work. If you are in charge of software in an Agile or DevOps setting. JIRA will enhance your workflow in ways you never believed possible and completely revolutionize the way you operate. Iterate quickly and begin utilizing it. You'll quickly learn which features work best for you and how to arrange your boards.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Michal W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great project management and database software!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira is very intuitive in how it functions. From the get-go the user is capable of understanding how to use the various features they are expected to use on the job. Of the various database and project management tools that I have used, this is one of the best.

What is your favorite aspect of this product?

The functionality is incredible. The user can easily search up a recent report or database entery by way of key words or reference number, making it a very useful bit of software for anyone who is in need of project management software.

What do you dislike most about this product?

Jira for all its functionality, could use a face-lift. Much of its interface is dated in appearance.

What recommendations would you give to someone considering this product?

If what you are looking for is appearance, then this might not be the product for you. But if what you are after is functionality and an intuitive interface which is very easy for all users to get integrated with, this is one product you do not want to miss out on!

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product

Naved A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Good tool,good service

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Ease of access

What is your favorite aspect of this product?

Good product

What do you dislike most about this product?

Nothing...

What recommendations would you give to someone considering this product?

Go for it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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