What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

88

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Marc C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great for organizing complicated workflows.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira has tremendously aided in the structure and monitoring of story and sprint progress, simplifying product management. Because everyone with access can quickly perceive the roadmap, it has made goal alignment easier and more efficient. One of the most significant advantages is the ability for the company to utilize the same tool for multiple departments. This eliminates the need to maintain several tools and saves time on the creation of new integrations.

What is your favorite aspect of this product?

Jira makes it simple to coordinate your whole workflow; I particularly like how simple it is to organize and update sprint planning. The ability to automatically move unfinished work to the new sprint is a useful tool. Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.

What do you dislike most about this product?

Because there is no Gantt chart view out of the box, determining the critical route is more challenging. Jira may be perplexing if not properly managed. Of course, this is most likely a human mistake characteristic rather than a result of your program, but it may be corrected. I believe the to-do flows should be better organized, and it would be useful to be able to organize them into folders or levels e.g. UX, Admin, Feature, etc. in the complete view, working with big groups may often be challenging and dirty.

What recommendations would you give to someone considering this product?

Creating an uniform tool that can be used by several departments improves scalability and makes it easier for employees to eventually migrate to new sections of the business because they don't need to learn a completely new set of tools. Jira is ideal for small or divided team structures, but it may get quite chaotic if you have a big number of individuals working on random tasks rather than unique stories.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Andi W.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Task Management is a breeze!

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

The customization Jira offers for users and creation of tickets is something I have not seen in a task management platform. Each user can individually monitor their tasks and create their own dashboard. I also like how you can search tickets throughout your company that you may have not had eyes on previously.

What is your favorite aspect of this product?

My favorite aspect of Jira is how you can filter tickets in any way imaginable and then save certain filters you custom create to mange your work flow the way you want. I am able to organize my tasks efficiently, the way I want.

What do you dislike most about this product?

Some tasks on Jira boards can be missed if not assigned properly. It is critical to follow the same ticket creation process for each ticket in your organization to ensure you don't miss tasks. Watchers of tickets should also get comment notifications. This could be a useful addition.

What recommendations would you give to someone considering this product?

I would recommend all of Jiras help documents like Jira University. These are extremely helpful in learning the platform and may make the transition easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Samantha M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It's feature-rich and very customizable.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

It has a good price, many features and good technical support. In these aspects jira is better than other programs.

What is your favorite aspect of this product?

We've benefited greatly from the Jira platform's interoperability when cooperating with other teams. When it comes to managing work and service requests throughout the business, whether they are related to IT or budgets, it has been a game changer for us. It provides you the ability to be the most efficient service allocator.

What do you dislike most about this product?

Because of the many automations and triggers built into the platform, Jira is a little more difficult for newbies to understand. An overlay is needed so that people can readily adapt to and utilize it.

What recommendations would you give to someone considering this product?

JIRA is a must-have tool for project managers that want to improve project flow and growth.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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