What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jira won the following awards in the Task Management category

Filter By

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

88

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Himanshu P.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Jira - "Best Project Management Tools".

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Jira has easily integrated with bitbucket and is easily integrated with third-party apps like slack, zephyr, confluence, and many more.

What is your favorite aspect of this product?

- Jira has a good customizable and very interactive dashboard. - Jira is helpful to track your work as well.

What do you dislike most about this product?

- Jira is not suitable for finding duplicate reports of defects. - Jira doesn't have auto-refresh options.

What recommendations would you give to someone considering this product?

Jira is best for Project management tools as well as best bug tracking tools. My Opinion is those who are working on multiple projects definitely try these Jira tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Khurshid S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Very slow speed

Likeliness to Recommend

6 /10

What differentiates Jira from other similar products?

Jira have features like assigning a task to whole team and tracking it with slack integration.

What is your favorite aspect of this product?

The drag and drop of tasks and issues

What do you dislike most about this product?

The web app is extremely slow

What recommendations would you give to someone considering this product?

Consider checking other tools before selecting this

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Clovis G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Makes project management easier.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

When the team size was larger, tracking progress was more difficult. Jira assists me in streamlining the tracking process when there is a large team engaged. Another issue I was having was sharing the progress report in a clear and succinct manner that was easier for a non-technical person to understand. Jira provided a solution as well. We use Jira to manage our team's tasks and projects, schedule sprints and milestones, classify tickets based on priority and category, and manage workflows. This has immensely assisted our team by allowing us to track our progress and appropriately distribute work among team members.

What is your favorite aspect of this product?

Jira support for custom fields, task kinds, filtering options, swimlanes, and sprint organization approaches is fantastic. I also like how custom swimlanes can be used to denote which phase of a development workflow a specific ticket belongs to. Advanced search and filtering are also highly valued. It is impressive how quickly search results are supplied. Another appealing feature is the option to customize the dashboard and show content in a variety of ways. I really appreciate the pie chart and bar chart views.

What do you dislike most about this product?

I'm not particularly grateful that Jira can be a bit tricky for new users to understand. However, given the many options available to Jira users, it's virtually impossible to get around this. Variants of the mobile Jira app require special attention. This app is not user friendly and often crashes when you try different operations. The documentation part needs improvement. It can be a little difficult to understand how some functions work. I feel that Jira was designed primarily for cloud-based solutions.

What recommendations would you give to someone considering this product?

If you need a complete way to organize a large project, I definitely suggest Jira. If you're upgrading from outdated tracking software, be ready for fantastic Jira features. Jira isn't cheap, so be sure you get your money's worth. Train your team to get the most out of Jira.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Most Popular Jira Comparisons