What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Kevin G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Great for collaborating and managing projects.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

For project management, we utilize it to manage a heterogeneous team. Engineering utilizes it to organize sprints, and Jira is used for all issue tracking. As we have a diversified staff across customer service, account management, installation, training, and other critical specialized responsibilities, our publisher support team uses it to assist measure our unique workloads. This program allows us to share a product roadmap and efficiently manage our working hours by assessing pending work and time spent on challenging challenges.

What is your favorite aspect of this product?

Our entire team can work together on our sprint responsibilities. The ability to pull tasks from our multi-role team allows leadership to monitor and track the amount of effort we put into making our clients successful. Prioritization is simplified with drag and drop. I like the idea of using "Epic" to organize groupings of chores. Jira is also used by our engineering team to handle all of their Sprints. It's also where the publishing, account management, and engineering teams meet once a week. It is a great tool since it allows you to allocate tasks to different team members who may have diverse responsibilities in the company.

What do you dislike most about this product?

A lack of qualitative data capability is undesirable and might be rectified. It would be ideal if JIRA provided a pre-configured user experience for qualitative charts, progress rates, and sprint productivity. We currently utilize narrative point evaluations, but more charts demonstrating our collaboration difficulties and weekly work hour differentials would be quite beneficial. It's amazing to see how well it combines with the Bitbucket service, however it would be much better to have more code highlighting included into JIRA, which we presently don't have but require from Bitbucket.

What recommendations would you give to someone considering this product?

It's wonderful for teams with varied jobs, and once you get acclimated to the task structure, I think it's an exceptionally helpful tool for tracking workloads. Jira, in my opinion, is more than just an engineering tool; it is also a tool for fundamental project management. The ability to utilize an epic and collect numerous tasks allows you to monitor more complicated projects and assign tasks to people to finish. Jira may save a lot of time and effort by accurately monitoring employees' work-life balance ratios and equitably offloading to the team.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Steven N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent project management tool.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

This application is fantastic, and we're using it to solve a variety of issues, such as managing projects and tasks, as well as obtaining data and fixing errors. With this program, we can manage all of the company's agile projects; Jira gives the order, data and information needed to optimize the software development processes.

What is your favorite aspect of this product?

The wonderful thing about this tool is that it is extremely easy to configure at first, and it also gives numerous capabilities to handle projects in a simple way because it is quite adaptable in all areas. I enjoy all of the agile development features: epics, user histories, sprints, dashboards, and so on. The ease with which all of these components are handled is quite appealing.

What do you dislike most about this product?

The only thing I don't like is that its pricing appears to be too much for what it provides; on the other hand, I occasionally have issues due to the templates that cannot be modified. Furthermore, it lacks basic capabilities such as integrated project information and custom fields, which must be supplemented with highly costly plugins.

What recommendations would you give to someone considering this product?

If you're looking for a project management tool, this is it; it's amazing and works well, and I highly suggest it. If you have little experience with agile projects, you may begin with Jira's basic features (Jira Core); if you are familiar with Scrum or Kanban, you can go to Jira Software. If you have a small team, the cloud features with the 10-user edition are ideal; nevertheless, you should also look at the additional add-on products.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

avinash U.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Fantastic product , with lots of option can be use

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

with lots of option to customised as per our requirement

What is your favorite aspect of this product?

customization and utility use

What do you dislike most about this product?

nothing to describe

What recommendations would you give to someone considering this product?

its a recommended products

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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