Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

642 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2022

Great for managing projects from start to finish.

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Jahnavi P.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great tool for Task tracking and status reporting.

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

JIRA makes it very easy to track all my assigned tasks and is great for collaboration across teams.

What is your favorite aspect of this product?

Task Status updates, reporting and notifications.

What do you dislike most about this product?

Very CPU intensive. Takes forever to load on slow network connections.

What recommendations would you give to someone considering this product?

Go for it, no other competitor comes even close.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Cons

Vendor's Interest First

Gregor T.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Works well for collaborative action on projects

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

In previous employment, I've had to manually pursue the various stakeholders while dealing with projects/issues through series upon series of email chains. Jira has made it so much easier, allowing a clear pathway of team collaboration across issues. It's easy to tag other stakeholders, to share throughout the organisation and to have clear management of expectations and a pathway to delivery. It's great overall, it makes my work so much easier and more efficient.

What is your favorite aspect of this product?

I really enjoy how easy it is to use across teams and across different offices and countries within my business. To simply be able to tag relevant, who then also receive email notification of updates is fantastic. I like being able to immediately direct issues and projects to the required teams and the nature of full visibility that the process entails. I like receiving email notification when there are updates to my tickets. I like being able to share the link to tickets with my colleagues. I like being able to edit comments. I like the clarity of the workflow and the order of prioritisation. It's a great platform.

What do you dislike most about this product?

Only minor issues - the process of adding external links to tickets is cumbersome compared to other platforms that I use; the process of sharing files to tickets is also fairly cumbersome; and the wording of the workflow can be a little tricky to understand.

What recommendations would you give to someone considering this product?

I'd recommend this product strongly, it is very well-designed to encourage collaborative cross-team work on projects and it makes my life so much easier.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Great for managing projects from start to finish.

Likeliness to Recommend

Pros

Jahnavi P.

Great tool for Task tracking and status reporting.

Likeliness to Recommend

Pros

Cons

Gregor T.

Works well for collaborative action on projects

Likeliness to Recommend

Pros

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support