What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Lakshmi M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Ticket to Teamwork: Mastering Jira.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.

What is your favorite aspect of this product?

A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.

What do you dislike most about this product?

One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.

What recommendations would you give to someone considering this product?

, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Priyanka A.

  • Role: Consultant
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Jira - Highly recommended for Engineering Teams

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out for its extensive customization, Agile support and reporting. The scalability of jira and the vast Atlassian community makes it suitable for both large and small teams.

What is your favorite aspect of this product?

1. User-friendly UI is the best thing. 2, Ability to integrate effectiely with third party tools 3. Ease of ticket creationg and management 4. Availability of JIra Forms and Automation using GUI makes things easy. 5. The Atlassian Support team is just 1 ticket away to assist with any issues,

What do you dislike most about this product?

1. Load time for custom queries 2. Lack of idea management feature to keep track of our ideas 3. Limited upload size for attachments. 4. Unavailability of multiple project leads for a project 5. Jira is little expensive for companies with low budget.

What recommendations would you give to someone considering this product?

Jira would be highly helpful for engineering and dev teams to manage their tasks and projects effectively.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Caring

Siddhant P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Managing tasks made easy

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira stands out because of it robust customization options, particularly the option to create tailored workflows for specific processes. Its reporting tools also provides in-depth insights of the tasks in progress and performance. Also Jira offers a wide range of integration options with other popular tools making it a versatile choice for task management.

What is your favorite aspect of this product?

Best part about Jira is that the option to create a custom workflow for a specific process along with which the reporting tool provides in-depth insights of the tasks in progress.

What do you dislike most about this product?

Setting up and configuring Jira initially is a headache as it has a lot of features and the time required to learn is very high.

What recommendations would you give to someone considering this product?

If you are thinking about using Jira, I would recommend investing your time initially in learning and understanding its full functionality. Setting up and configuring it can be a little complicated at first but it is worth for its powerful features.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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