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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
Lakshmi M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Ticket to Teamwork: Mastering Jira.
Likeliness to Recommend
What differentiates Jira from other similar products?
What stands out with Jira is its configurability. We’ve customized our workflows to fit specific data projects—whether it’s processing datasets, troubleshooting ETL pipelines, or iterating on machine learning models. For example, we use custom issue types to differentiate between bug fixes, feature development, and data processing tasks, which keeps everything organized and easy to filter.
What is your favorite aspect of this product?
A feature I particularly appreciate is the seamless integration with Confluence. Our team often uses Confluence to document ETL processes, model results, and code explanations, while Jira handles the actual project tasks. It’s easy to link Confluence pages within Jira issues, so everything we need is interconnected and accessible, saving us time when switching between documentation and task management.
What do you dislike most about this product?
One con, though, is the UI. Jira can feel a bit overwhelming, especially for new team members. Some menus are buried within menus, and if you’re not careful, it’s easy to lose track of where things are.
What recommendations would you give to someone considering this product?
, Jira has been a fantastic tool for fostering transparency across teams and departments. It’s especially useful during sprint retrospectives when we review completed tasks and track any bottlenecks. I’d recommend Jira to anyone working on long-term, complex projects that require a lot of cross-functional collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
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Priyanka A.
- Role: Consultant
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Jira - Highly recommended for Engineering Teams
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out for its extensive customization, Agile support and reporting. The scalability of jira and the vast Atlassian community makes it suitable for both large and small teams.
What is your favorite aspect of this product?
1. User-friendly UI is the best thing. 2, Ability to integrate effectiely with third party tools 3. Ease of ticket creationg and management 4. Availability of JIra Forms and Automation using GUI makes things easy. 5. The Atlassian Support team is just 1 ticket away to assist with any issues,
What do you dislike most about this product?
1. Load time for custom queries 2. Lack of idea management feature to keep track of our ideas 3. Limited upload size for attachments. 4. Unavailability of multiple project leads for a project 5. Jira is little expensive for companies with low budget.
What recommendations would you give to someone considering this product?
Jira would be highly helpful for engineering and dev teams to manage their tasks and projects effectively.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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Siddhant P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Managing tasks made easy
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out because of it robust customization options, particularly the option to create tailored workflows for specific processes. Its reporting tools also provides in-depth insights of the tasks in progress and performance. Also Jira offers a wide range of integration options with other popular tools making it a versatile choice for task management.
What is your favorite aspect of this product?
Best part about Jira is that the option to create a custom workflow for a specific process along with which the reporting tool provides in-depth insights of the tasks in progress.
What do you dislike most about this product?
Setting up and configuring Jira initially is a headache as it has a lot of features and the time required to learn is very high.
What recommendations would you give to someone considering this product?
If you are thinking about using Jira, I would recommend investing your time initially in learning and understanding its full functionality. Setting up and configuring it can be a little complicated at first but it is worth for its powerful features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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