What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

86

Notifications

85

Task Reporting

85

Due Dates

85

Drag and Drop Prioritization

85

Add Notes

84

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Josue H.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Project management with dashboards and reports

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Hundreds of thousands of organizations worldwide use Jira to develop software and track issues. The scalable solution offers users a robust set of enterprise-grade features and security for every stage of business growth. Its Atlassian Marketplace gives developers additional options to create add-ons to extend any feature of the software. Jira Cloud is a complete SaaS solution that gives users the benefit of immediate access to the latest Atlassian features with automatic updates. And because Jira is cloud-based, it's often a cost-effective solution that frees users from the responsibility of worrying about servers, storage or maintenance.

What is your favorite aspect of this product?

Jira is ideal for software teams with its feature set and integration capabilities needed for agile and effective software development. Jira users can leverage other products such as Jira Service Desk, now known as Service Management for incident, problem and change management. A team with simpler needs can try Jira Core, which is a simplified project management tool that can help a team introduce Jira capabilities to the organization.

What do you dislike most about this product?

The browser must be refreshed manually to see new tickets, which can confuse things when multiple people in a meeting are creating tickets frequently. The interface in some smaller parts of the software is sometimes difficult to understand.

What recommendations would you give to someone considering this product?

This is an ideal tool for teams using iterative approaches. A team can optimize Jira's issue tracking functionality using custom screens, custom fields and workflows to handle both manual and automated testing; it is applicable to a variety of project types. Its project templates can help a small team get a project started quickly. Users can quickly customize a template to fit a unique team workflow.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Inspires Innovation

Humayun F.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

The best work automation tool your business needs

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira supports 10 users in the free version and plenty of space to store all your issues and stories. The apps integration is the standing out aspect of Jira with awesome apps like timesheets, slack, zoho etc. The Dashboard and reports features are one of a kind.

What is your favorite aspect of this product?

The active sprint page distributed according to Epic links and statuses is my favorite aspect of this product. Status refresh is awesome and it is very easy to navigate to any ticket back and forth. You can easily copy any ticket link and filter according to epic links and assignees very conveniently.

What do you dislike most about this product?

Timesheet calender time logged sync is extremely annoying and you need workarounds as refreshing the page takes you away from the calender tab.

What recommendations would you give to someone considering this product?

If your team or organization is not using Jira for project or tasks management, then you need to immediately go live with Jira. You will be blown away by the amazing user interface with lots of superb features like Active Sprints, backlog, issues, reports and integration with any existing platform you use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Kunal V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

JIRA IS ONE OF THE BEST SOLUTION FOR AGILE

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

I found it very easy to use as compared to some other similar tools ( This is one of the best for me )

What is your favorite aspect of this product?

1) Customizable Dashboard 2) So many filters 3) Charts for Issue Filters 4) Tracking of Issue

What do you dislike most about this product?

The overall Cost of the software is more for Mid-Level Companies. otherwise, the software is very good.

What recommendations would you give to someone considering this product?

Yes, If your company is following AGILE, then this is the must-have tool for you.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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