What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Juliano V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A laudable agile partner.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira simply has a very vast use case. Beyond software project management, Jira is used across finance, marketing teams in my organisation. Add the aforementioned to Jiras very broad integration capability and you have a software beast on your hands.

What is your favorite aspect of this product?

My team relies on the agile approach to project and product management. Jira has a feature called Scrum boards which aids to break large and complex aspects of our projects into small chunks, which are a lot simpler to manage and complete faster.

What do you dislike most about this product?

Lagging is a major obstacle on Jira. I do reason as well that Jira is a cumbersome platform for non-technical persons to learn to use. At least this has been the case within my own team.

What recommendations would you give to someone considering this product?

Jira is not necessarily the best project management software out-there. However, its vast integrations and use-cases makes it a useful program to have access to in a company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Valarie N.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Jira makes project management less complicated.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We use Jira to manage our team's tasks and projects, schedule sprints and milestones, classify tickets based on priority and category, and manage workflows. This has immensely assisted our team by allowing us to track our progress and appropriately distribute work among team members. When the team size was larger, tracking progress was more difficult. Jira assists me in streamlining the tracking process when there is a large team engaged. Another issue I was having was sharing the progress report in a clear and succinct manner that was easier for a non-technical person to understand.

What is your favorite aspect of this product?

Jira's support for custom fields, task kinds, filtering options, swimlanes, and sprint organization approaches is fantastic. I also like how custom swimlanes can be used to denote which phase of a development workflow a specific ticket belongs to. Jira's activity tracking is likewise quite simple and thorough. One of the most appealing elements of Jira that drew my attention was the customized workflow. Advanced search and filtering are also highly valued. It is impressive how quickly search results are supplied. Another appealing feature is the option to customize the dashboard and show content in a variety of ways.

What do you dislike most about this product?

I don't like how Jira may be difficult for new users to comprehend; yet, with the quantity of options accessible to Jira users, this is nearly hard to prevent. With such adaptable software, complexity is unavoidable, and I don't blame Jira for it. I can't think of anything else about the program that I detest.

What recommendations would you give to someone considering this product?

If you want a thorough way to organize a complicated project, I definitely suggest Jira. If you're replacing previous tracking software, get ready for fantastic Jira features. Jira isn't cheap, so be sure you're getting your money's worth. Train your team to make the best use of Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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