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What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Prioritization
Task Categorization
Add Attachments
Notifications
Task Reporting
Due Dates
Drag and Drop Prioritization
Add Notes
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Also Featured in...
Jira Reviews
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Hanifat O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Easy to use, nice features
Likeliness to Recommend
What differentiates Jira from other similar products?
It has a wide range of features, and it's easy to use.
What is your favorite aspect of this product?
Task assignment
What do you dislike most about this product?
Nothing for now
What recommendations would you give to someone considering this product?
It's an efficient product, highly recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Please tell us why you think this review should be flagged.
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Chigozie N.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Powerful tool with excellent customization.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira stands out from other project management tools due to its robust customization, flexibility, and scalability, particularly for software development and Agile teams.
What is your favorite aspect of this product?
My favorite aspect of Jira is its flexibility in customizing workflows and boards, which makes it adaptable to almost any team structure or project type. Whether using Agile, Scrum, Kanban, or a custom methodology, Jira allows you to build processes that match your team's needs precisely.
What do you dislike most about this product?
What I dislike most about Jira is its complexity and learning curve, especially for new users. The extensive range of features and customization options can feel overwhelming, making it challenging to set up and use effectively without prior experience or training.
What recommendations would you give to someone considering this product?
For anyone considering Jira, I’d recommend taking the time to fully understand their team's needs and workflows before diving into setup. Jira is highly customizable, so having a clear idea of your project structure and processes will help you configure it more effectively.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Respectful
Cons
- Commodity Features
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Fred S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
JIRA: Unpacking the Workflow Powerhouse.
Likeliness to Recommend
What differentiates Jira from other similar products?
If there's one tool that keeps our projects and IT tasks humming along, it’s JIRA. What JIRA really offers us, especially in an information-heavy environment, is visibility across all the moving parts. I’d say this is its “power lens”—we can see who’s doing what, where bottlenecks are forming, and adjust timelines with flexibility.
What is your favorite aspect of this product?
Something I lean on in JIRA is the reporting suite—those dynamic dashboards save me from scrambling through old emails or scattered updates. With gadgets for sprint tracking, burndown charts, and other KPIs, I can get a snapshot of where things stand with just a few clicks. Having that dashboard set up for daily use has become second nature, making project updates quick and data-rich.
What do you dislike most about this product?
One hiccup we’ve had is the search functionality—while powerful, JQL (JIRA Query Language) does take some getting used to, especially if team members aren’t familiar with SQL-like languages.
What recommendations would you give to someone considering this product?
JIRA’s made a big impact on our efficiency and coordination across the IT team and beyond. I’d recommend JIRA without hesitation to any IT department. It’s the kind of tool that grows with your team, and the time you invest in mastering it pays off tenfold as your projects scale.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
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