Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.2 /10

644 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Task Management category

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0 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

8 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Respectful

Feature Ratings

Average 88

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Project Management - Enterprise

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Alexander B.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

10 years and counting - it's great!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is a platform that has lots of different features - great for project management, product ops, and issue tracking - you name it. It's very reliable, fairly intuitive, and has mobile apps for those always on the move.

What is your favorite aspect of this product?

It's works flawlessly - for project tracking, issue tracking, and automation of tasks. It also has lots of integrations (Slack, email - there are tons of apps) and is highly configurable for each company's needs.

What do you dislike most about this product?

Mobile apps may need a bit of love, but it's not critical. I'd like to see Confluence as an app.

What recommendations would you give to someone considering this product?

I've been using Atlassian software for 10 years and can't picture my day to day without it. JIRA is a great tool for software companies and implementation vendors and it's a must for any serious company in the 21st century.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Security Protects

Anita G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

It allows for automated workflows

What is your favorite aspect of this product?

The UI is great It is easy to use Ease of integration

What do you dislike most about this product?

The support team should address issues fast.

What recommendations would you give to someone considering this product?

Jira will assist you in task management to make your work easier. Your business will become more productive.

Pros

Reliable
Enables Productivity
Effective Service
Respectful

Roger A.

Role: Information Technology
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Great tool to manage tasks and project effort

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

JIRA is widely adopted by the IT industry and receives a lot of support and feature reviews from developers, and project managers. It is constantly being updated based on expert assessments.

What is your favorite aspect of this product?

Highly customizable, one could go for the standard workflows for most tasks or create complex and deep workflows based on their needs.

What do you dislike most about this product?

It lacks document control and customization versioning, so be careful when replacing documents linked to a task/ticket, or when editing workflows and custom types/status

What recommendations would you give to someone considering this product?

Give it a go for a small project using the default workflow, it is free for small teams and can be tested before committing to that solution.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Cons

Vendor's Interest First
Under Delivered

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Assignment Ability to see task assignee

List Tasks Display outstanding tasks

Task Status Ability to display current status of tasks

Task Prioritization Ability to assign a priority to tasks.

Task Categorization Ability to categorize tasks

Add Attachments Ability to add attachments for tasks

Notifications Tool alerts business of an application generated event.

Task Reporting Reporting available on time to complete tasks, task throughput, tasks per resource, etc.

Add Notes Ability to add free form notes to tasks

Shared Task List Ability to share a list with a team and have multiple team members edit the task list

Drag and Drop Prioritization Ability to re-order tasks using drag and drop

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Management - Enterprise

Product Management

Application Lifecycle Management

Jira Reviews

Alexander B.

10 years and counting - it's great!

Likeliness to Recommend

Pros

Anita G.

Fantastic product!

Likeliness to Recommend

Pros

Roger A.

Great tool to manage tasks and project effort

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Task Assignment

List Tasks

Task Status

Task Prioritization

Task Categorization

Add Attachments

Notifications

Task Reporting

Add Notes

Shared Task List

Drag and Drop Prioritization

Vendor Capability Ratings

Quality of Features

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support