What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Carlos P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Task and project monitoring, Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

We decided to enter the world of the Jira tool in order to find a more practical and automated solution to our project management. With Jira we were able to find a very useful balance when ordering our ideas and transmitting them to our workers, being able to evaluate their follow-up and performance in the tasks to be performed. The optimization managed to grow over the weeks and today it is vital for our operations.

What is your favorite aspect of this product?

Excellent visually when it comes to displaying tickets, a great and intuitive interface that allows ease of coupling between our employees, tracking performance by team offers us the possibility to evaluate how they are integrating based on their results, helping to form teams that are better coupled to the pending activities. The software is highly customizable, facilitating its daily use based on corporate needs.

What do you dislike most about this product?

Although it works excellently, I would not like to have many more third party integrations that allow us to facilitate our operations. Sometimes when requesting access for new users can generate slowness and delay. Despite being easy to use it is necessary to train our employees and sometimes it can be cumbersome, if this does not happen it is difficult to optimize the system and get the most out of it.

What recommendations would you give to someone considering this product?

Jira is a pretty good tool to carry out the supervision of projects and services that are being provided, adaptable to any type of company that requires these services, Jira works excellent at a moderate cost but in the end it is worth it, however it is mostly recommended to be used by software development companies, where they can perform remote monitoring mostly where they work remotely.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

Cesar M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Informed planning with Jira

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira is presented as a group management software that provides a great development of incident control in the company, through its ease of use and adaptability to each work environment, facilitating communication and problem solving through bilateral channels, allowing users to collaborate on different tasks and keeping informed of the events that happen in the day to day of the organizations through a few clicks and a main work table.

What is your favorite aspect of this product?

Allows constant communication between administrative staff and operational staff spending less time in the transmission of eventualities between teams. High compatibility on different devices allowing ease of use and universality among users, being able to manage tasks from anywhere. Flexible panels that allow ease of use in the organization and adaptability among its users.

What do you dislike most about this product?

You must have a dedicated administrator, otherwise it could cause problems among users who do not know some elements of the software resulting in delays in development. It has been noticed that when there are many queries or requests the main panel tends to slow down causing annoyance among users. The mobile application is somewhat reduced by the desktop app, it should incorporate more features to balance this a little.

What recommendations would you give to someone considering this product?

Jira usually presents synchronization problems due to a possible failure in their servers which should improve a little, however, it remains as a highly productive tool for our company, it should be given a little time to adapt to the team to achieve the necessary fluency. It is not a very intuitive software so there must be a constant training of the staff in question to accelerate its implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2022

Jira - Useful but limited

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Cons

  • Commodity Features

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