What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Respectful

Feature Ratings

Average 88

Task Assignment

91

List Tasks

90

Task Status

89

Task Prioritization

88

Task Categorization

88

Add Attachments

87

Notifications

85

Task Reporting

85

Add Notes

85

Shared Task List

85

Drag and Drop Prioritization

85

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

86

Breadth of Features

85

Ease of Implementation

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of IT Administration

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Juan V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

the ideal framework for project management

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

has a number of useful functions and features for project management. For example, Jira offers a variety of collaboration tools, such as chat rooms, voice and video conferencing, instant messaging, as well as a variety of administration tools, such as customisable workflows, reporting dashboards and project tracking.

What is your favorite aspect of this product?

Easily create tasks and teams, allowing you to organise your work and track each task assigned to the team to see how the project is progressing.

What do you dislike most about this product?

lack of flexibility in customisation, complexity in setting up workflows and high subscription costs. In addition, the sheer number of features and tools offered by Jira can be overwhelming for some users.

What recommendations would you give to someone considering this product?

A very good option for project management, I can also assign tasks to each team member, I can also know the updated status of each task and I can even communicate with the team on different projects and tasks. It is a bit complicated to use, as it contains a lot of tools and functions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vickie M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great software that simplifies project management.

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira enables me to submit support tickets in an orderly and coordinated manner. Because creating tickets is simple, I can submit tickets quickly. The Jira dashboard has aided in the resolution of urgent issues for both the business client and the solution architect, as well as numerous layers of effort tracking, bug fixes, and sprint planning. The developers are working well, and our QA team is utilizing it to detect bugs and report them to JIRA.

What is your favorite aspect of this product?

It's great for submitting support issues in a centralized location so that those who handle the tickets outside of my team may access, allocate, and change their status. Based on the symbols, bug tracking and projected deadlines are clearly conveyed. Normally, we operate in the AGILE project management technique, which includes the planning and follow-up of Tickets, but this process is now much more comfortable thanks to JIRA. Sprint planning is the most useful feature of JIRA, and we can now assign a ticket to another team member, make it a subtask, and even remove any ticket.

What do you dislike most about this product?

Because we use JIRA so regularly, it's difficult to see any disadvantages. The main disadvantage discovered on the JIRA dashboard was locating Sprint-based plan attempts for a large business that preserves the Sprint schedule and version history with it.

What recommendations would you give to someone considering this product?

JIRA is an excellent project management solution for improving project flow and growth. If you want to become an agile developer, JIRA Board is the best place to start.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Samuel S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Flexible, shiny boards

Likeliness to Recommend

7 /10

What differentiates Jira from other similar products?

Some complex configuration are now out of the window and been replaced with a whole new way to customize Jira issue types and custom fields

What is your favorite aspect of this product?

Backlogs, sprints, reports, roadmaps, and estimation can be toggled on / off with the click of a button, unshackling teams from rigid implementations of Agile

What do you dislike most about this product?

ira is not immediately intuitive to a new user

What recommendations would you give to someone considering this product?

Make it user friendly

Pros

  • Effective Service
  • Performance Enhancing
  • Efficient Service
  • Altruistic

Cons

  • Less Productive
  • Vendor Friendly Policies

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