What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details


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Awards & Recognition

Jira won the following awards in the Task Management category

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Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

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1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 87

Task Assignment

90

List Tasks

89

Task Status

88

Task Categorization

88

Task Prioritization

88

Add Attachments

86

Task Reporting

85

Notifications

85

Drag and Drop Prioritization

85

Add Notes

84

Due Dates

84

Vendor Capability Ratings

Average 82

Business Value Created

86

Quality of Features

85

Breadth of Features

84

Ease of Implementation

83

Ease of IT Administration

82

Ease of Data Integration

82

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Usability and Intuitiveness

80

Availability and Quality of Training

80

Vendor Support

78

Jira Reviews

Celestine D.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful but Complex

Likeliness to Recommend

8 /10

What differentiates Jira from other similar products?

Its deep Agile integration, highly customizable workflows, and strong ecosystem of add-ons like confluence

What is your favorite aspect of this product?

My favorite aspect is its customizable workflows, which help streamline project management and adapt to different team needs efficiently.

What do you dislike most about this product?

Its overly complex interface, which makes simple tasks unnecessarily time consuming.

What recommendations would you give to someone considering this product?

Use JIRA if you need robust agile project management, detailed tracking, and integrations

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Vendor Friendly Policies
  • Less Friendly Negotiation

Aman y.

  • Role: Student Academic
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Using Agile to Improve Project Management.

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira and Asana have different agile focus.

What is your favorite aspect of this product?

I appreciate how effective the reporting tools are for tracking the health of the project.

What do you dislike most about this product?

More users or features might increase costs.

What recommendations would you give to someone considering this product?

The primary project management tool utilized by Development is Jira.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gaurav R.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Great for tracking software releases

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Jira has been crucial to planning and executing software releases.

What is your favorite aspect of this product?

The ability to link code commits from git directly to Jira tasks makes it easy to track progress.

What do you dislike most about this product?

The problem is that setting up release notes takes a bit of extra work.

What recommendations would you give to someone considering this product?

Jira helps you keep track of software releases and makes the whole process easier.

Pros

  • Continually Improving Product
  • Caring
  • Saves Time
  • Fair

Cons

  • Vendor's Interest First

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