
What is Jira?
JIRA Software is built for every member of your software team to plan, track, and release great software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Jira?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
List Tasks
Task Status
Task Categorization
Task Prioritization
Add Attachments
Task Reporting
Notifications
Drag and Drop Prioritization
Add Notes
Due Dates
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
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Jira Reviews

Celestine D.
- Role: Operations
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Powerful but Complex
Likeliness to Recommend
What differentiates Jira from other similar products?
Its deep Agile integration, highly customizable workflows, and strong ecosystem of add-ons like confluence
What is your favorite aspect of this product?
My favorite aspect is its customizable workflows, which help streamline project management and adapt to different team needs efficiently.
What do you dislike most about this product?
Its overly complex interface, which makes simple tasks unnecessarily time consuming.
What recommendations would you give to someone considering this product?
Use JIRA if you need robust agile project management, detailed tracking, and integrations
Pros
- Performance Enhancing
- Saves Time
- Respectful
- Continually Improving Product
Cons
- Vendor's Interest First
- Vendor Friendly Policies
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.

Aman y.
- Role: Student Academic
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Using Agile to Improve Project Management.
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira and Asana have different agile focus.
What is your favorite aspect of this product?
I appreciate how effective the reporting tools are for tracking the health of the project.
What do you dislike most about this product?
More users or features might increase costs.
What recommendations would you give to someone considering this product?
The primary project management tool utilized by Development is Jira.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Gaurav R.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
Great for tracking software releases
Likeliness to Recommend
What differentiates Jira from other similar products?
Jira has been crucial to planning and executing software releases.
What is your favorite aspect of this product?
The ability to link code commits from git directly to Jira tasks makes it easy to track progress.
What do you dislike most about this product?
The problem is that setting up release notes takes a bit of extra work.
What recommendations would you give to someone considering this product?
Jira helps you keep track of software releases and makes the whole process easier.
Pros
- Continually Improving Product
- Caring
- Saves Time
- Fair
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
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