Jiminny Customer Reviews 2024

Jiminny

Composite Score

7.4 /10

CX Score

7.8 /10

17 Reviews Write a Review

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What is Jiminny?

Jiminny is a revenue intelligence platform that provides insights into performance with actionable data to help reps grow. Jiminny captures & analyzes your customer interactions to provide you with critical go-to-market insights. Use conversation intelligence to build smarter sales teams so you can win more deals.

Company Details

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Awards & Recognition

Jiminny won the following awards in the Conversation Intelligence category

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7 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

1 Top Rated Features

2023

Jiminny Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jiminny.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jiminny?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Inspires Innovation

Feature Ratings

Average 78

Application Integration

Role-Based Access

Manager Annotation and Feedback

Call Analytics

Call Recording

Conversation Coaching

Mobile Support

Artificial Intelligence Engine

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 83

Vendor Support

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training

Jiminny Screenshots

Jiminny Downloads

Data-Driven Coaching Guide

Guide to Group Coaching for Sales Leaders

The Ultimate SDR Onboarding Guide

Jiminny Videos

Jiminny Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2022

Fantastic product, ease to use!

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Alexandra A.

Role: Vendor Management
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Great product for managing daily calls!

Likeliness to Recommend

8 /10

What differentiates Jiminny from other similar products?

I haven't used other similar products so I can't compare

What is your favorite aspect of this product?

The ability to have transcripts done for you, the prompts are brilliant and the product is super easy to use.

What do you dislike most about this product?

Nothing comes to mind now.

What recommendations would you give to someone considering this product?

It is a great product for anyone looking to manage calls effectively and fantastic for internal trainings - coaching other team members or helping new employees get up to speed with call activities

Pros

Effective Service
Saves Time
Efficient Service
Caring

Catherina G.

Role: Sales Marketing
Industry: Transportation
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use, great support

Likeliness to Recommend

9 /10

What differentiates Jiminny from other similar products?

The support is amazing

What is your favorite aspect of this product?

The support is great and the insights are valuable to evaluate the performance from another angle

What do you dislike most about this product?

The transcript in local languages is not working smoothly as well some connection issues appear from time to time in certain markets but this can be caused as well by the local provider

What recommendations would you give to someone considering this product?

Check the local market needs and quality of connection

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Effective Service

Jiminny

What is Jiminny?

Company Details

Need Assistance?

Awards & Recognition

Jiminny Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Jiminny?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Jiminny Screenshots

Playback

Automated call scoring

On Demand

Team Insights

Mobile

Dashboard

Jiminny Downloads

Data-Driven Coaching Guide

Guide to Group Coaching for Sales Leaders

The Ultimate SDR Onboarding Guide

Jiminny Videos

Jiminny Product Video: Maximize Your Team's Revenue

Automated Call Scoring for Sales Teams with Jiminny

Jiminny x AllVoices Customer Success Story

Jiminny x Connectd Customer Success Story: 11% ARR increase MOM

Jiminny Reviews

Fantastic product, ease to use!

Likeliness to Recommend

Pros

Alexandra A.

Great product for managing daily calls!

Likeliness to Recommend

Pros

Catherina G.

Easy to use, great support

Likeliness to Recommend

Pros

Feature Ratings

Application Integration

Role-Based Access

Manager Annotation and Feedback

Call Analytics

Call Recording

Conversation Coaching

Mobile Support

Artificial Intelligence Engine

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training