Jiminny Customer Reviews 2024

Jiminny

Composite Score

7.4 /10

CX Score

7.8 /10

17 Reviews Write a Review

Claim Software

What is Jiminny?

Jiminny is a revenue intelligence platform that provides insights into performance with actionable data to help reps grow. Jiminny captures & analyzes your customer interactions to provide you with critical go-to-market insights. Use conversation intelligence to build smarter sales teams so you can win more deals.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Jiminny won the following awards in the Conversation Intelligence category

Filter By

7 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

4 Top Rated Capabilities

1 Top Rated Features

2023

Jiminny Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jiminny.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jiminny?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Efficient Service
Effective Service
Inspires Innovation

Feature Ratings

Average 78

Application Integration

Role-Based Access

Manager Annotation and Feedback

Call Analytics

Call Recording

Conversation Coaching

Mobile Support

Artificial Intelligence Engine

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 83

Vendor Support

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training

Jiminny Screenshots

Jiminny Downloads

Data-Driven Coaching Guide

Guide to Group Coaching for Sales Leaders

The Ultimate SDR Onboarding Guide

Jiminny Videos

Jiminny Reviews

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Extensive Platform for Quality Conversations Analy

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Joaquin H.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Increase productivity and workflow.

Likeliness to Recommend

9 /10

What differentiates Jiminny from other similar products?

It gives us features to manage sales and increase contributions with our team and conduct effective conversations with customers to earn good revenue.

What is your favorite aspect of this product?

It provides us with the necessary functions to carry out calls in an automated style with potential clients. Through this platform we keep track of profit and productivity metrics. make real-time call recordings. integrates with other work software.

What do you dislike most about this product?

We have not had any inconvenience, it is ideal for saving and recording calls that are important to our business, it is an essential solution for the performance of our work team.

What recommendations would you give to someone considering this product?

I would recommend this tool for managing collaborations, sales, marketing and calls.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Fabienne B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Execution and analysis of VoIP calls

Likeliness to Recommend

10 /10

What differentiates Jiminny from other similar products?

Jiminny is a potent VoIP calling tool; it is loaded with features that have helped us to diversify our work, make communication with third parties more convenient, and has put at our fingertips a more effective way to start taking advantage of calls. Its function to record calls has helped us to extract customer data for our CRM, training of users that are being integrated into our support team, and provide feedback to try to improve the attention we give to customers. Functionally, it has been good; it has operated smoothly.

What is your favorite aspect of this product?

Jiminny is used in my organization as a tool for communication, customer support, training, and feedback through calls. It is incredible how easy it is to initiate a meeting with third parties via VoIP calls and how much we can take advantage of its features and its integration with our CRM to extract data from the calls. It is an invaluable resource in our organization, especially in our sales, marketing, and customer success departments.

What do you dislike most about this product?

One drawback I have noticed with this software is your customer service team; moreover, integrating this program to some third-party applications such as Zoom is a bit complex.

What recommendations would you give to someone considering this product?

t's amazing how Jiminny can simplify everything for technical support, sales, and customer success teams by allowing them to run and leverage VoIP calls. The platform is easy to set up and use; it takes very little time to adapt and start taking advantage of its goodness.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jiminny

What is Jiminny?

Company Details

Need Assistance?

Awards & Recognition

Jiminny Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Jiminny?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Jiminny Screenshots

Playback

Automated call scoring

On Demand

Team Insights

Mobile

Dashboard

Jiminny Downloads

Data-Driven Coaching Guide

Guide to Group Coaching for Sales Leaders

The Ultimate SDR Onboarding Guide

Jiminny Videos

Jiminny Product Video: Maximize Your Team's Revenue

Automated Call Scoring for Sales Teams with Jiminny

Jiminny x AllVoices Customer Success Story

Jiminny x Connectd Customer Success Story: 11% ARR increase MOM

Jiminny Reviews

Extensive Platform for Quality Conversations Analy

Likeliness to Recommend

Pros

Joaquin H.

Increase productivity and workflow.

Likeliness to Recommend

Pros

Fabienne B.

Execution and analysis of VoIP calls

Likeliness to Recommend

Pros

Feature Ratings

Application Integration

Role-Based Access

Manager Annotation and Feedback

Call Analytics

Call Recording

Conversation Coaching

Mobile Support

Artificial Intelligence Engine

Dashboards and Reporting

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Ease of Customization

Business Value Created

Availability and Quality of Training