Jaggaer Customer Reviews 2024

Jaggaer

Composite Score

7.0 /10

CX Score

7.2 /10

19 Reviews Write a Review

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What is Jaggaer?

Putting you on the path to savings & efficiency with a robust platform to manage all your sourcing processes.

Company Details

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Awards & Recognition

Jaggaer won the following awards in the Strategic Sourcing category

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2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

7 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2 Top Rated Capabilities

2 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Jaggaer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jaggaer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jaggaer?

6% Negative

6% Neutral

88% Positive

Pros

Reliable
Performance Enhancing
Security Protects
Enables Productivity

Feature Ratings

Average 81

Workflow Management

ERFx

Supplier Management

Catalog Management

Auction Management

Procurement Management

Spend Analysis

Capacity Management

eAuction Functionality

Consulting & Advisory

Market Assessment

Vendor Capability Ratings

Average 78

Vendor Support

Breadth of Features

Business Value Created

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Jaggaer Reviews

Joel H.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Great tool for e-procurement

Likeliness to Recommend

9 /10

What differentiates Jaggaer from other similar products?

It is much more user friendly and easy for non-purchasing / AP users.

What is your favorite aspect of this product?

Usability of the interface

What do you dislike most about this product?

We could not adapt it to work with our new Oracle ERP

What recommendations would you give to someone considering this product?

understand your internal capabilities and be prepared to continually grow the functionality

Pros

Respectful
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Fair
Less Effective Service
Wastes Time

Role: Vendor Management
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Amazing tool for streamlining procurement process

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jul 2021

Procurement automation made simple, end-to-end exp

Likeliness to Recommend

8 /10

Pros

Client's Interest First
Trustworthy
Effective Service
Inspires Innovation

Cons

Charges for Enhancements

Jaggaer

What is Jaggaer?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Emotional Footprint Champion

Jaggaer Ratings

85 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Jaggaer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

ERFx Evaluation and scoring of supplier responses.

Supplier Management Supplier collaboration, including Quarterly Business Review Meetings, Scorecards, KPI and SLAs.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Auction Management Includes bid management, bidder management and buyer notifications.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Spend Analysis Includes data visibility and quality, supplier ranking, and compliance and reporting.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

eAuction Functionality The ability to provide forward, reverse, Japanese, Dutch, and English step auctions.

Consulting & Advisory Consult and advise on procurement support, managed services, group purchasing organization (GPO) and strategic sourcing initiatives such as measurable savings.

Market Assessment Includes market size, trends, growth rate, and portability.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Jaggaer Reviews

Joel H.

Great tool for e-procurement

Likeliness to Recommend

Pros

Cons

Amazing tool for streamlining procurement process

Likeliness to Recommend

Pros

Procurement automation made simple, end-to-end exp

Likeliness to Recommend

Pros

Cons

Feature Ratings

Workflow Management

ERFx

Supplier Management

Catalog Management

Auction Management

Procurement Management

Spend Analysis

Capacity Management

eAuction Functionality

Consulting & Advisory

Market Assessment

Vendor Capability Ratings

Vendor Support

Breadth of Features

Business Value Created

Availability and Quality of Training

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration