Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti Neurons for ITSM Logo Award Winner Product Badge
Ivanti

Ivanti Neurons for ITSM

7.7 /10
Category
Ivanti Neurons for ITSM
7.7 /10

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a flexible and complete cloud-optimized ITSM solution available. It automates workflows, eliminating costly manual processes improving businesses' efficiency, compliancy, and security. Whether it's IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can scale and adapt to meet specific business needs.

Company Details


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Awards & Recognition

Ivanti Neurons for ITSM won the following awards in the IT Service Management - Enterprise category

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Ivanti Neurons for ITSM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ivanti Neurons for ITSM.

87 Likeliness to Recommend

98 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ivanti Neurons for ITSM?

1% Negative
10% Neutral
89% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 77

Technician Administration

86

Service Catalog

82

End User Self Serve

82

End User Support Solutions

79

Multi-Site Functionality

78

Systems Management Integration

78

Integration With IT Tools

77

Integrated Knowledge Management

76

Business Application Integration

76

Multi Device Capability

72

Reporting

71

Vendor Capability Ratings

Average 80

Breadth of Features

83

Ease of IT Administration

82

Business Value Created

82

Ease of Customization

82

Quality of Features

81

Usability and Intuitiveness

80

Availability and Quality of Training

79

Ease of Implementation

79

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Vendor Support

77

Ivanti Neurons for ITSM Reviews

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Great out of the box with ability to customize

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Saves Time

Cons

  • Less Effective Service
  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jan 2020

Easy to use. Easy to transition

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Cons

  • Less Effective Service
  • Vendor Friendly Policies
  • Less Efficient Service

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