Itilite Technologies Private Limited

itilite

Composite Score

7.1 /10

CX Score

7.1 /10

18 Reviews Write a Review

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What is itilite?

ITILITE is an integrated travel and expense management platform empowering travel and related expenses for hundreds of enterprises and leading startups globally. ITILITE's mission is to simplify travel & expenses for organizations across the globe so they can move people and businesses forward easily while leaving all operational concerns behind.

Company Details

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itilite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on itilite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

3
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 70%
Conflict Resolution:: 68%
Strategy & Innovation:: 77%
Service Experience:: 72%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love itilite?

10% Negative

5% Neutral

85% Positive

Pros

Respectful
Security Protects
Helps Innovate
Transparent

Cons

Under Delivered

Feature Ratings

Average 80

Self-Service

Savings Optimization

Risk Management

Mobile

Travel and Accommodation Booking

Itinerary Management

Bank/Credit Card Integration

Expense Automation

Sustainability Reports

Rate Tracking

Notifications/Alerts/Updates

Vendor Capability Ratings

Average 76

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

itilite Reviews

Diego N.

Role: Human Resources
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great product

Likeliness to Recommend

10 /10

What differentiates itilite from other similar products?

ITIILITE is a travel and expense management platform with advanced features. It solves the major business travel challenges for both employers and employees with intuitive travel bookings, automated reimbursements, granular policies, AI-based analytics, customized reporting, and more.

What is your favorite aspect of this product?

The simple use to get access to.

What do you dislike most about this product?

their reporting sometimes are not up to date.

What recommendations would you give to someone considering this product?

Have all in one product.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael C.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Most cost-considerate travel booking tool

Likeliness to Recommend

10 /10

What differentiates itilite from other similar products?

itilite uses AI to recommend customized booking options before or during the booking process. These personalized travel recommendations are based on travel policy configurations set by travel managers and data about the flight and hotel preferences collected from previously taken trips

What is your favorite aspect of this product?

It sends custom notifications about upcoming flights, hotels, car rentals, etc. These reminders help stay at the top of our schedules and make any necessary last-minute preparations

What do you dislike most about this product?

Creation of a customized travel risk assessment checklist. This travel checklist can help us assess the type of risk employees can encounter while traveling and the criticality of the risk

What recommendations would you give to someone considering this product?

You can provide a personalized travel experience to your employees with itilite. Moreover, when employees book a cost-effective travel option, they get a reward from the savings

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Swati S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

One stop solution for trip planning, easy to use

Likeliness to Recommend

8 /10

What differentiates itilite from other similar products?

itilite offers a one stop solution for both travel and accommodation bookings, hence saving a lot of time to do the same on different platforms. Also the user interface is easy to use and to-the-point making it faster

What is your favorite aspect of this product?

Favorite aspect is the automatic itinerary creation post booking the trip.

What do you dislike most about this product?

Sometimes there is no communication from itililte's backend to the vendor, hence creating issues for the customer, especially if these are last moment changes.

What recommendations would you give to someone considering this product?

The best feature of itililte that can be recommended is probably it's one stop solution for both travel and accommodation booking in a easy, to the point way and it's automation of itinerary creation that helps to keep track

Pros

Efficient Service
Effective Service
Respectful
Security Protects

Cons

Less Reliable
Less Fair
Vendor's Interest First

itilite

What is itilite?

Company Details

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itilite Ratings

84 Likeliness to Recommend

3 Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love itilite?

Chart

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Self-Service Allows individual users to book travel and to manage their own itineraries without the need to contact a travel agent or support line.

Savings Optimization Travel data analytics provide insights that identify opportunities for savings, allowing users to maximize their travel spend budgets.

Risk Management Track and locate employees as they travel to inform them of events that may affect their trip, to keep them safe, and to meet duty of care requirements.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Itinerary Management Allows users to track travel plans, share travel plans, and update travel plans as necessary within the software.

Bank/Credit Card Integration The ability to integrate banking information/credit card accounts directly within the software for increased ease of booking and expense tracking capabilities.

Expense Automation Recording, tracking, and approval of expenses including reimbursement of costs incurred on personal credit cards are automated within the software.

Sustainability Reports Individual CO2 impact reports in real-time for all travel services allows employees to make more environmentally conscious and sustainable travel plans.

Rate Tracking Compares fares between different booking options and monitors the rates/cost of different travel options over time.

Notifications/Alerts/Updates Provide real-time alerts, reminders, and updates to users regarding individual itineraries i.e. flight cancellations/delays, check-in reminders, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

itilite Reviews

Diego N.

Great product

Likeliness to Recommend

Pros

Michael C.

Most cost-considerate travel booking tool

Likeliness to Recommend

Pros

Swati S.

One stop solution for trip planning, easy to use

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Self-Service

Savings Optimization

Risk Management

Mobile

Travel and Accommodation Booking

Itinerary Management

Bank/Credit Card Integration

Expense Automation

Sustainability Reports

Rate Tracking

Notifications/Alerts/Updates

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Ease of Customization

Vendor Support

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features