isolved People Cloud Logo
isolved People Cloud Logo
iSolved

isolved People Cloud

Composite Score
8.4 /10
CX Score
8.4 /10

What is isolved People Cloud?

isolved People Cloud is a modern HCM platform that puts the employee’s HR experience front and center, and effortlessly adapts to future-proof organizations. You can seamlessly manage the entire employee lifecycle, from pre-hire to retire, in one place. From talent acquisition to workforce management to talent management, isolved solutions are delivered directly or through their HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.

Company Details

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Awards & Recognition

isolved People Cloud won the following awards in the Payroll category

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isolved People Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on isolved People Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love isolved People Cloud?

4% Negative
13% Neutral
83% Positive

Pros

  • Respectful
  • Fair
  • Trustworthy
  • Acts with Integrity

Feature Ratings

Average 84

Direct Deposit

88

Taxation Deduction

84

Tax Form Preparation

84

Benefits Calculation

82

Time and Attendance

81

Compensation Management

80

Self Service Portal

80

HR Systems Interface

80

Retirement Plan Tracking

80

Vacation and Leave Tracking

78

Accounting Systems Interface

78

Vendor Capability Ratings

Average 76

Vendor Support

79

Breadth of Features

79

Availability and Quality of Training

78

Ease of IT Administration

78

Business Value Created

78

Ease of Implementation

78

Quality of Features

76

Ease of Data Integration

75

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

75

Ease of Customization

73

isolved People Cloud Reviews

Jesse G.

  • Role: Human Resources
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Isolved makes my job so much easier! Good service!

Likeliness to Recommend

8 /10

What differentiates isolved People Cloud from other similar products?

Isolved People Cloud has a great service and wonderful Customer Service!

What is your favorite aspect of this product?

The Payroll system is wonderful, we've been using it for 5 years and have never had a major problem.

What do you dislike most about this product?

The HRIS aspect can be a little clunky, looking forward to continuous improvements!

What recommendations would you give to someone considering this product?

Great value, nice clean website, excellent customer service.

Pros

  • Reliable
  • Trustworthy
  • Respectful
  • Fair

Brenda H.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Good product. Training and "help" could be better.

Likeliness to Recommend

7 /10

What differentiates isolved People Cloud from other similar products?

Benefits integration and COBRA administration options.

What is your favorite aspect of this product?

Employee managed features.

What do you dislike most about this product?

General Ledger exports are not always accurate. Inability to set up and manage special payroll runs. That used to be a feature but isn't any longer.

What recommendations would you give to someone considering this product?

Remember to consider the employee time cost of many of the functions that are handled through the software when considering price.

Pros

  • Respectful
  • Trustworthy
  • Efficient Service
  • Fair

Cons

  • Charges for Enhancements
  • Commodity Features
  • Under Delivered

Kristen S.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use, could use better customer service

Likeliness to Recommend

8 /10

What differentiates isolved People Cloud from other similar products?

isolved has alot of great features that other payroll systems do have or don't offer. There is a reason why they are a leader in the industry. The only areas I would say they are really lacking in is their customer service. It could be better. Otherwise I think they have a great, easy to use system.

What is your favorite aspect of this product?

The application tracker. Its nice to have a one stop shop to post positions to multiple sites at once and not have to log in individually into all of these accounts to post a position.

What do you dislike most about this product?

So far we have not had a positive experience with the 401k integration. We were told it would take 6 weeks and we paid 2600 for it and its now been almost 5 months and the integration is still not complete. This has been a frustrating experience

What recommendations would you give to someone considering this product?

This is a great payroll system and there are alot of features that comes with your license. Make sure to explore everything, as many features will make your life alot easier.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Generous

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