isolved People Cloud Logo Award Winner Product Badge
isolved People Cloud Logo Award Winner Product Badge
iSolved

isolved People Cloud

Composite Score
8.3 /10
CX Score
8.5 /10

What is isolved People Cloud?

isolved People Cloud is a modern HCM platform that puts the employee’s HR experience front and center, and effortlessly adapts to future-proof organizations. You can seamlessly manage the entire employee lifecycle, from pre-hire to retire, in one place. From talent acquisition to workforce management to talent management, isolved solutions are delivered directly or through their HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.

Company Details


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Awards & Recognition

isolved People Cloud won the following awards in the Benefits Administration category

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isolved People Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on isolved People Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

74 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
81%
Negotiation and Contract:
68%
Conflict Resolution:
87%
Strategy & Innovation:
77%
Service Experience:
83%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love isolved People Cloud?

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4% Negative
15% Neutral
81% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Caring
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 80

Payroll Integration

82

Self Service Portal

81

User and Enrollment Management

81

Contributions and Payment Tracking

80

Archiving and Reporting

79

Regulatory Compliance

79

Benefits Administration

79

Provider Management

77

Vendor Capability Ratings

Average 77

Breadth of Features

80

Ease of IT Administration

79

Vendor Support

79

Availability and Quality of Training

79

Business Value Created

79

Ease of Implementation

78

Quality of Features

77

Usability and Intuitiveness

75

Ease of Customization

75

Product Strategy and Rate of Improvement

74

Ease of Data Integration

74

isolved People Cloud Reviews

Sara B.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Great product and user friendly.

Likeliness to Recommend

9 /10

What differentiates isolved People Cloud from other similar products?

their customer service team is attentive and they try to roll out new features based on feedback,

What is your favorite aspect of this product?

The payroll functionality and file feeds to benefit providers.

What do you dislike most about this product?

The PTO balance screen.

What recommendations would you give to someone considering this product?

It is one of the better software out there, but ensure they can accommodate those special needs every company has.

Pros

  • Client Friendly Policies
  • Client's Interest First
  • Transparent
  • Helps Innovate

JASYNTE H.

  • Role: Human Resources
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Disappoints for PEO use case

Likeliness to Recommend

1 /10

What differentiates isolved People Cloud from other similar products?

They provide a lot of functionality and customizability.

What is your favorite aspect of this product?

The customization that is offered

What do you dislike most about this product?

The lack of system-level settings. The system does not reduce administrative work nearly as much as I'd hoped

What recommendations would you give to someone considering this product?

Do a deep dive into all the functionality being sold. Request numerous demos and a sandbox environment to test out said functionality to see how it works.

Pros

  • Security Protects
  • Efficient Service
  • Caring
  • Respectful

Cons

  • Less Productive
  • Less Reliable
  • Less Performance Enhancing

Jennifer C.

  • Role: C-Level
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Many services with knowledgeable,efficient support

Likeliness to Recommend

10 /10

What differentiates isolved People Cloud from other similar products?

The support structure and staff are the best. Every time I call, there is little or no wait time until a knowledgeable person answers. 95% of the time the person is able to resolve my issue on the first call. Support staff are easy to understand with no communication barriers which is very important which is not the norm.

What is your favorite aspect of this product?

The wide variety of services is very helpful. I have confidence that serious issues like payroll taxes, COBRA, etc are being handled correctly. I also have confidence that my state's changing rules, laws, etc are up to date and being incorporated in real time. This is a huge relief to me as a business owner.

What do you dislike most about this product?

I wish all components of the platform worked together without multiple logins for each thing. For example, why aren't my COBRA services incorporated into my regular login? I'm new to the HR People Services (just signed u a few weeks ago) so I have not had time to work with it yet. Hopefully there isn't a different login for that as well. It gets a bit confusing. I think all add on services should be able to be accessed through the primary login dashboard.

What recommendations would you give to someone considering this product?

The platform is fantastic and well worth the investment of time and money. However, implementation is time consuming. Be prepared to spend time accurately setting up your company, asking questions and getting trained. The more time you put into the implementation process, the easier it will be to move forward. The time is well worth it!

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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