IronScales Ltd

IRONSCALES

Composite Score

8.9 /10

CX Score

9.1 /10

30 Reviews Write a Review

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What is IRONSCALES?

IRONSCALES is the leader in AI-powered email security protecting over 15,000 global organizations from advanced phishing threats. As the pioneer of adaptive AI, we detect and remediate attacks like business email compromise (BEC), account takeovers (ATO), and zero-days that other solutions miss. By combining the power of AI and continuous human insights, we safeguard inboxes, unburden IT teams, and turn employees into a vital part of cyber defense across enterprises and managed service providers. IRONSCALES is headquartered in Atlanta, Georgia. To learn more, visit www.ironscales.com or follow us on X @IRONSCALES.

Company Details

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Awards & Recognition

IRONSCALES won the following awards in the Cloud Email Security category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

3 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

IRONSCALES Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IRONSCALES.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

100

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 97%
Conflict Resolution:: 97%
Strategy & Innovation:: 98%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IRONSCALES?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 89

Anti-Spoofing Protection

O365 integration

User Flagging of Suspicious Emails

Phishing Protection

Administrator Email Processing

Bulk Remediation

Administrator Dashboard and Reporting

Malware Blocking

Email Account Protection

End-User Warnings in Email Client Software

Threat intelligence Information

Vendor Capability Ratings

Average 86

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Breadth of Features

IRONSCALES Videos

IRONSCALES Reviews

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Great product, brilliant customer service

Likeliness to Recommend

10 /10

Pros

Efficient Service
Effective Service
Respectful
Friendly Negotiation

Role: Information Technology
Industry: Food and Beverage
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2023

Great product with focus on humans and technology

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Trustworthy
Efficient Service
Inspires Innovation

Mncedi N.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Best tool from tools I have used thus far

Likeliness to Recommend

9 /10

What differentiates IRONSCALES from other similar products?

Email security platform that offers fully automated phishing email response and remediation, without requiring human intervention. Leverages a collaborative intelligence network of security teams from around the world, allowing for real-time threat intelligence sharing and analysis. It offers real-time automated forensics, which enables users to quickly investigate and respond to potential security incidents. User-Friendly Interface: IRONSCALES offers a user-friendly interface that simplifies complex email security tasks, making it easy for both security teams and end-users to use.

What is your favorite aspect of this product?

Fully automate according to how I want it. I can leave it do the job if I am on leave or sleeping

What do you dislike most about this product?

Nothing that I really dislike but sometime I don't understand when I see an email that was previously classified as Phishing still popping up.

What recommendations would you give to someone considering this product?

Simple tell them that Users will never ignore emails and they will click no matter how much awareness you do; get an AI to cover you up. That is IronScales

Pros

Reliable
Trustworthy
Altruistic
Acts with Integrity

IRONSCALES

What is IRONSCALES?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

IRONSCALES Ratings

92 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love IRONSCALES?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

Administrator Email Processing Contains features to automate the detection and quarantining of suspicious emails and review by human beings, allowing for manual intervention where necessary.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

Administrator Dashboard and Reporting Web-based interface containing real-time data on threats intercepted or blocked by the service.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Threat intelligence Information Service offers threat intelligence beyond just the scrutiny of customer mailboxes, offering the email administrator full visibility into email-borne threats.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IRONSCALES Videos

IRONSCALES: Email Security powered by AI and Human Insights

IRONSCALES Reviews

Great product, brilliant customer service

Likeliness to Recommend

Pros

Great product with focus on humans and technology

Likeliness to Recommend

Pros

Mncedi N.

Best tool from tools I have used thus far

Likeliness to Recommend

Pros

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Perception Point

1
Since last award

Feature Ratings

Anti-Spoofing Protection

O365 integration

User Flagging of Suspicious Emails

Phishing Protection

Administrator Email Processing

Bulk Remediation

Administrator Dashboard and Reporting

Malware Blocking

Email Account Protection

End-User Warnings in Email Client Software

Threat intelligence Information

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of Customization

Breadth of Features