Ironclad

Ironclad CLM

Composite Score

7.8 /10

CX Score

8.1 /10

24 Reviews Write a Review

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What is Ironclad CLM?

Evolve from manual, black-box contracts to automated, data-rich digital contracting with CLM software built for legal and business teams.

Company Details

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Awards & Recognition

Ironclad CLM won the following awards in the Contract Lifecycle Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

Ironclad CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ironclad CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ironclad CLM?

0% Negative

12% Neutral

88% Positive

Pros

Enables Productivity
Saves Time
Over Delivered
Friendly Negotiation

Feature Ratings

Average 76

Workflow

E-Signature

Contract Approval

Reporting Analytics

Clause Management

Contract Authoring

Obligation Management

Searchable Repository

Integration

Redlining

OCR Support

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support

Ironclad CLM Reviews

Jennifer H.

Role: Industry Specific Role
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Tons of Value

Likeliness to Recommend

10 /10

What differentiates Ironclad CLM from other similar products?

Ironclad is the most customizable, out-of-the-box option on the market. The software is extremely valuable, but the Ironclad Community is priceless. They've created a space for Ironclad users to connect and share ideas unlike any other software company. Additionally, they truly listen to their customers and implement our suggestions/ideas as they are able. They roll out new product features on a frequent basis and are always looking for what is new and next.

What is your favorite aspect of this product?

As mentioned above - the Ironclad Community is priceless.

What do you dislike most about this product?

Ironclad does have a few pain points, but they are aware of them and don't shy away from discussing them. For example, the editing function in Word needs to be improved and is something they are currently working on. Another improvement that would make a huge difference for us would be the Form capturing any changes when a new version of the document is uploaded (it currently is allows for only one-way communication - the Form can update new versions of an uploaded document).

What recommendations would you give to someone considering this product?

Join the Ironclad Community! There are so many smart, amazing Ironclad users that are more than willing to talk shop, bounce ideas off of, or troubleshoot issues.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel R.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Innovative, highly customizable, and inspirational

Likeliness to Recommend

9 /10

What differentiates Ironclad CLM from other similar products?

Ease of use and customization

What is your favorite aspect of this product?

Workflow customization and Repository reporting. The inclusion of AI is very helpful in parsing contract clauses.

What do you dislike most about this product?

Almost too customizable, where you’re on your own with some functionality that is built.

What recommendations would you give to someone considering this product?

Get a knowledgeable implementation consultant to ensure it’s tailored and optimized for launch and a contracts Manager who is well versed in Ironclad to ensure it continues to get improved after launch.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Nicholas W.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Contracts Workhorse

Likeliness to Recommend

8 /10

What differentiates Ironclad CLM from other similar products?

Very user-friendly design and interface. You can easily set up workflows that meet your needs.

What is your favorite aspect of this product?

The ease of use, version control, and workflow history.

What do you dislike most about this product?

Needs an update to allow turn-tracking to track internal teams (e.g., sales)

What recommendations would you give to someone considering this product?

It is a good SaaS solution to manage your contracts, creates a great opportunity to track changes and is a start to finish solution when going to market.

Pros

Respectful
Reliable
Enables Productivity
Trustworthy

Ironclad CLM

What is Ironclad CLM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

Ironclad CLM Ratings

84 Likeliness to Recommend

91 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Ironclad CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Redlining Ability to redline agreements, with version control, and across various document formats.

OCR Support Automated import of 3rd party and legacy agreements

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ironclad CLM Reviews

Jennifer H.

Tons of Value

Likeliness to Recommend

Pros

Daniel R.

Innovative, highly customizable, and inspirational

Likeliness to Recommend

Pros

Nicholas W.

Contracts Workhorse

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Workflow

E-Signature

Contract Approval

Reporting Analytics

Clause Management

Contract Authoring

Obligation Management

Searchable Repository

Integration

Redlining

OCR Support

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Vendor Support