Invoca Logo
Invoca Logo
Invoca Inc

Invoca

Composite Score
7.3 /10
CX Score
7.5 /10
Category
Invoca
7.3 /10

What is Invoca?

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Company Details


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Awards & Recognition

Invoca won the following awards in the Conversation Intelligence category

Invoca Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Invoca.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Invoca?

0% Negative
13% Neutral
87% Positive

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Trustworthy
  • Fair

Feature Ratings

Average 76

Call Recording

84

Audio Transcription

78

Call Analytics

76

Role-Based Access

76

Dashboards and Reporting

75

Conversation Coaching

75

Application Integration

74

Artificial Intelligence Engine

69

Manager Annotation and Feedback

68

Vendor Capability Ratings

Average 74

Quality of Features

79

Business Value Created

79

Vendor Support

78

Breadth of Features

78

Ease of Data Integration

74

Availability and Quality of Training

73

Ease of IT Administration

73

Ease of Implementation

71

Usability and Intuitiveness

69

Product Strategy and Rate of Improvement

68

Ease of Customization

68

Invoca Reviews

Allison C.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2021

Great Call Tracking Tool for businesses

Likeliness to Recommend

9 /10

What differentiates Invoca from other similar products?

It has a simple to use interface and has been around longer than most.

What is your favorite aspect of this product?

I love the transcribed calls, so I can search them for specific keywords.

What do you dislike most about this product?

The integration was complicated with a client I was working with and we could never figure out why the system wasn't accurately tracking all calls. We suspect it was on the client's end but they knew nothing about the issue, so it would have been supportive if there was a way to at least pinpoint the cause of the problem on the client's side. Without proof, the client just claimed it wasn't their fault and didn't look into it.

What recommendations would you give to someone considering this product?

Do the free trial and calculate your ROI before making a committment. Try all the features too.

Pros

  • Helps Innovate
  • Respectful
  • Acts with Integrity
  • Reliable

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