What is Invoca?
Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
95 Plan to Renew
1
Since last award
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Invoca?
Pros
- Acts with Integrity
- Friendly Negotiation
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Audio Transcription
Call Analytics
Role-Based Access
Dashboards and Reporting
Conversation Coaching
Application Integration
Artificial Intelligence Engine
Manager Annotation and Feedback
Vendor Capability Ratings
Quality of Features
Business Value Created
Vendor Support
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Invoca Reviews
Allison C.
- Role: Sales Marketing
- Industry: Education
- Involvement: Initial Implementation
Submitted Jul 2021
Great Call Tracking Tool for businesses
Likeliness to Recommend
What differentiates Invoca from other similar products?
It has a simple to use interface and has been around longer than most.
What is your favorite aspect of this product?
I love the transcribed calls, so I can search them for specific keywords.
What do you dislike most about this product?
The integration was complicated with a client I was working with and we could never figure out why the system wasn't accurately tracking all calls. We suspect it was on the client's end but they knew nothing about the issue, so it would have been supportive if there was a way to at least pinpoint the cause of the problem on the client's side. Without proof, the client just claimed it wasn't their fault and didn't look into it.
What recommendations would you give to someone considering this product?
Do the free trial and calculate your ROI before making a committment. Try all the features too.
Pros
- Helps Innovate
- Respectful
- Acts with Integrity
- Reliable
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