Invoca Logo
Invoca Logo
Invoca Inc

Invoca

Composite Score
7.3 /10
CX Score
7.5 /10
Category
Invoca
7.3 /10

What is Invoca?

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

Company Details


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Awards & Recognition

Invoca won the following awards in the Conversation Intelligence category

Invoca Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Invoca.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Invoca?

0% Negative
13% Neutral
87% Positive

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Trustworthy
  • Fair

Feature Ratings

Average 76

Call Recording

84

Audio Transcription

78

Call Analytics

76

Role-Based Access

76

Dashboards and Reporting

75

Conversation Coaching

75

Application Integration

74

Artificial Intelligence Engine

69

Manager Annotation and Feedback

68

Vendor Capability Ratings

Average 74

Quality of Features

79

Business Value Created

79

Vendor Support

78

Breadth of Features

78

Ease of Data Integration

74

Availability and Quality of Training

73

Ease of IT Administration

73

Ease of Implementation

71

Usability and Intuitiveness

69

Product Strategy and Rate of Improvement

68

Ease of Customization

68

Invoca Reviews

Bill M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2021

Great product, better than other solutions

Likeliness to Recommend

10 /10

What differentiates Invoca from other similar products?

it does the same for less. Super friendly and knowledgeable support team

What is your favorite aspect of this product?

It works, all the time. Zero issues with this product working.

What do you dislike most about this product?

They innovate faster than their ability to document new features. Every once in a while I would call support on something and they would be like 'oh thats new one moment. Then they would get someone that would explain it on that same call.

What recommendations would you give to someone considering this product?

What are you waiting for?

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2021

Easy to use and a great asset

Likeliness to Recommend

6 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Mohit D.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Great feature and ease of use

Likeliness to Recommend

9 /10

What differentiates Invoca from other similar products?

Other do not have the transparency

What is your favorite aspect of this product?

The ease of using the features

What do you dislike most about this product?

Sometimes the secuity featues bugs and its too strict

What recommendations would you give to someone considering this product?

For sure try it out

Pros

  • Effective Service
  • Fair
  • Altruistic
  • Over Delivered

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