Intuit

Intuit QuickBooks

Composite Score

8.5 /10

CX Score

8.8 /10

88 Reviews Write a Review

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What is Intuit QuickBooks?

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions[2] that accept business payments, manage and pay bills, and payroll functions

Company Details

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Awards & Recognition

Intuit QuickBooks won the following awards in the Payroll category

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2025 Data Quadrant Gold Medalist

Latest Award, 2025

6 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Gold Medalist

2024

6 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

5 Top Rated Capabilities

2 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience

2022

Intuit QuickBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intuit QuickBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intuit QuickBooks?

4% Negative

5% Neutral

91% Positive

Pros

Saves Time
Respectful
Security Protects
Trustworthy

Feature Ratings

Average 83

Direct Deposit

Accounting Systems Interface

Tax Form Preparation

Self Service Portal

Taxation Deduction

Benefits Calculation

Vacation and Leave Tracking

Time and Attendance

Retirement Plan Tracking

HR Systems Interface

Compensation Management

Vendor Capability Ratings

Average 82

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Intuit QuickBooks Reviews

Lennon H.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Intuit QuickBooks for Online Accounting

Likeliness to Recommend

9 /10

What differentiates Intuit QuickBooks from other similar products?

Efficiency and accuracy online accounting services. VAT tax return calculation on all expenses. Slicing and dicing accounting tasks

What is your favorite aspect of this product?

Generation of online invoices and payroll.

What do you dislike most about this product?

Nothing at all since it meets all.

What recommendations would you give to someone considering this product?

I would urge all to implement it ASAP.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Dominik B.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

functional but limited in capabilities

Likeliness to Recommend

6 /10

What differentiates Intuit QuickBooks from other similar products?

very similar to xero but less capable

What is your favorite aspect of this product?

cloud based and quick to learn user experience

What do you dislike most about this product?

lack of integration with useful software and business tools

What recommendations would you give to someone considering this product?

consider other options on the market, in particular xero at same cost but more capability

Pros

Fair
Trustworthy
Effective Service
Caring

Cons

Inhibits Innovation
Slower Product Innovation
Less Productive

Gillian C.

Role: Information Technology
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

" Intuit QuickBooks Online And it's Services "

Likeliness to Recommend

9 /10

What differentiates Intuit QuickBooks from other similar products?

Management of entire cash flow and expenses. Inventory and order management. Multi-device and mobile SSO.

What is your favorite aspect of this product?

Payroll generation and online invoicing

What do you dislike most about this product?

Since we implemented it, nothing we can regret at all.

What recommendations would you give to someone considering this product?

I would like to guarantee them of encrypt finance management

Pros

Helps Innovate
Reliable
Generous Negotitation
Continually Improving Product

Intuit QuickBooks

What is Intuit QuickBooks?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Intuit QuickBooks Ratings

87 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Intuit QuickBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Direct Deposit Ability to print or deposit paychecks directly into bank accounts.

Accounting Systems Interface Ability to interface with the organization’s accounting system.

Tax Form Preparation Ability to prepare employee taxation forms at tax time.

Self Service Portal Ability for employees to update personal profiles through a self-service portal.

Taxation Deduction Ability to calculate and deduct appropriate taxes

Benefits Calculation Ability to calculate benefits

Vacation and Leave Tracking Ability to track employee sick and vacation entitlements.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Retirement Plan Tracking Ability to manage employee retirement benefits and tax implications.

HR Systems Interface Ability to interface with the organization’s HR system.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Intuit QuickBooks Reviews

Lennon H.

Intuit QuickBooks for Online Accounting

Likeliness to Recommend

Pros

Dominik B.

functional but limited in capabilities

Likeliness to Recommend

Pros

Cons

Gillian C.

" Intuit QuickBooks Online And it's Services "

Likeliness to Recommend

Pros

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Feature Ratings

Direct Deposit

Accounting Systems Interface

Tax Form Preparation

Self Service Portal

Taxation Deduction

Benefits Calculation

Vacation and Leave Tracking

Time and Attendance

Retirement Plan Tracking

HR Systems Interface

Compensation Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training