Intuit QuickBooks Logo Award Winner Product Badge
Intuit QuickBooks Logo Award Winner Product Badge
Intuit

Intuit QuickBooks

Composite Score
8.5 /10
CX Score
8.7 /10
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Intuit QuickBooks
8.5 /10

What is Intuit QuickBooks?

QuickBooks is an accounting software package developed and marketed by Intuit. QuickBooks products are geared mainly toward small and medium-sized businesses and offer on-premises accounting applications as well as cloud-based versions[2] that accept business payments, manage and pay bills, and payroll functions

Company Details

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Awards & Recognition

Intuit QuickBooks won the following awards in the Payroll category

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Intuit QuickBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intuit QuickBooks.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
90%
Negotiation and Contract:
84%
Conflict Resolution:
91%
Strategy & Innovation:
81%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intuit QuickBooks?

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4% Negative
5% Neutral
91% Positive

Pros

  • Saves Time
  • Respectful
  • Security Protects
  • Caring

Feature Ratings

Average 83

Direct Deposit

86

Accounting Systems Interface

84

Tax Form Preparation

84

Self Service Portal

84

Taxation Deduction

83

Benefits Calculation

81

Vacation and Leave Tracking

81

Time and Attendance

80

Retirement Plan Tracking

80

HR Systems Interface

79

Compensation Management

78

Vendor Capability Ratings

Average 82

Business Value Created

86

Usability and Intuitiveness

85

Ease of Implementation

84

Ease of IT Administration

82

Breadth of Features

82

Ease of Data Integration

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Customization

79

Availability and Quality of Training

77

Intuit QuickBooks Reviews

Amy M.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

East to use, User friendly Time Saver Efficient

Likeliness to Recommend

10 /10

What differentiates Intuit QuickBooks from other similar products?

Ease of Use of the functions of the inner workings of the product.

What is your favorite aspect of this product?

How simple it is to move around the features to complete task.

What do you dislike most about this product?

Nothing at the current time

What recommendations would you give to someone considering this product?

Life will be easier once you get acclimated to the features

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kirk B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Have used QB for years. It does what it does.

Likeliness to Recommend

2 /10

What differentiates Intuit QuickBooks from other similar products?

I don't have any experience with other products.

What is your favorite aspect of this product?

The breadth of features.

What do you dislike most about this product?

I like all of it.

What recommendations would you give to someone considering this product?

If you have a small business, it will work for you.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Caring

Rancy B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Good for small business

Likeliness to Recommend

8 /10

What do you dislike most about this product?

Cost Considerations: Some users may find the cost of QuickBooks subscription plans to be relatively high, especially for businesses with limited budgets. It's important to carefully assess pricing plans and consider the value provided. Limited Customization in Desktop Version: The desktop version of QuickBooks may have limitations in terms of customization options compared to the online version. Users seeking a higher level of customization for forms and templates may find the online version more suitable.

What recommendations would you give to someone considering this product?

Understand Your Business Needs: Clearly define your business requirements and accounting needs. Identify the features and functionalities that are crucial for managing your finances effectively. This will help you choose the most suitable version of QuickBooks for your business. Choose the Right Version: QuickBooks offers various versions, including QuickBooks Online and QuickBooks Desktop, each with its own features and advantages. Evaluate the differences between these versions and choose the one that aligns best with your business size, industry, and preferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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