Intermedia

Intermedia Unite

Composite Score

7.7 /10

CX Score

8.1 /10

11 Reviews Write a Review

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What is Intermedia Unite?

Intermedia Unite—the all-in-one communications solution that brings together phone, chat, video, meetings, and file collaboration, giving you the freedom to be more productive, collaborative, mobile, and efficient no matter where you are, no matter when.

Company Details

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Intermedia Unite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intermedia Unite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

100

Product Experience

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 97%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 88%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intermedia Unite?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Web & Desktop Conferencing

Mobility

Secure Access

Call Management

Session Border Controller

Communications

Analytics Reporting

Continuous UCC

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Average 84

Availability and Quality of Training

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Intermedia Unite Reviews

Tony A.

Role: C-Level
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

So easy to implement

Likeliness to Recommend

10 /10

What differentiates Intermedia Unite from other similar products?

Easy enrollment, easy and TRANSPARENT pricing, NO hidden fees, and you own the handsets after a year.

What is your favorite aspect of this product?

Initial implementation, and the smile of our checkbook when we don't pay Comcast our arms & legs for their copper lines!

What do you dislike most about this product?

Sometimes clients can't hear us and despite switching hardware & router reconfigurations, it still exists.

What recommendations would you give to someone considering this product?

Do your due diligence, but definitely consider Intermedia as your top vendor. We have 3 different businesses using Intermedia with all of our income coming from people's ability to use the phone.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Cons

Less Efficient Service

Elizabeth H.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Best Customer Support

Likeliness to Recommend

10 /10

What differentiates Intermedia Unite from other similar products?

The customer service team is unparalleled. Their service is reliable and the pricing is average but they really shine in the customer support department

What is your favorite aspect of this product?

Being able to make business calls or send text messages from my cell phone and have it show my work number

What do you dislike most about this product?

I wish I could have resource lines connected to my user login for the mobile app

What recommendations would you give to someone considering this product?

Give them a try!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jillian D.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Efficient and Outstanding Unifying Channel.

Likeliness to Recommend

10 /10

What differentiates Intermedia Unite from other similar products?

Intermedia Unite has secure access, which is supportive of the authentic users to have substantial access to this application. Again, the web and desktop communications or conferencing has been made proficient by Intermedia Unite.

What is your favorite aspect of this product?

Intermedia Unite has a continuous UCC, very convenient and advanced, supporting the operations in the company. Again, Intermedia Unite has the analytical scope, which allows analytics, and confidently improves the decisions made in the organization.

What do you dislike most about this product?

Intermedia Unite has limited allowance on integrations and coordination with other software. This is one of the critical factor in making the tool run efficiently without errors.

What recommendations would you give to someone considering this product?

One of the convincing factor in supporting innovation, creativity, and functionality in a company is communication. Intermedia Unite is a software that comprehensively address the communications demands, in a firm, and this supports stakeholders work as a team.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Intermedia Unite

What is Intermedia Unite?

Company Details

Need Assistance?

Intermedia Unite Ratings

91 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Intermedia Unite?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Communications Includes communication portals, secure messaging, and automated alerts.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Intermedia Unite Reviews

Tony A.

So easy to implement

Likeliness to Recommend

Pros

Cons

Elizabeth H.

Best Customer Support

Likeliness to Recommend

Pros

Jillian D.

Efficient and Outstanding Unifying Channel.

Likeliness to Recommend

Pros

Feature Ratings

Web & Desktop Conferencing

Mobility

Secure Access

Call Management

Session Border Controller

Communications

Analytics Reporting

Continuous UCC

Centralized Management Portal

Third-Party Integration

Speech Access and Personal Assistant

Vendor Capability Ratings

Availability and Quality of Training

Ease of Implementation

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement