Intercom Logo Award Winner Product Badge
Intercom Logo Award Winner Product Badge
Intercom

Intercom

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Intercom
8.8 /10

What is Intercom?

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Company Details


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Awards & Recognition

Intercom won the following awards in the Customer Success category

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Intercom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Intercom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

96 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Intercom?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Includes Product Enhancements
  • Altruistic

Feature Ratings

Average 85

Onboarding Workflow Management

88

Surveys and Polling

87

CRM Integration

85

Reporting and Analytics

85

Onboarding Portal

84

Centralized Note Taking

84

Account Health Tracking

84

Customer Scorecards

84

Onboarding Collateral Management

83

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Product Strategy and Rate of Improvement

88

Availability and Quality of Training

86

Business Value Created

86

Ease of IT Administration

85

Ease of Customization

84

Breadth of Features

84

Usability and Intuitiveness

81

Ease of Data Integration

79

Quality of Features

79

Vendor Support

78

Intercom Reviews

Lisa H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Interactions with clients for marketing processes

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

This is a platform that, unlike others, takes advantage of customer interactions, it is a system that allows customers to measure their interest in a more personal way, but keeping the data in the same data source, it is ideal when the teams of work need to communicate and work more orchestrated to achieve objectives

What is your favorite aspect of this product?

What I like is that it allows you to focus attention on customers to maximize sales and in turn be able to perform marketing analysis, it has functions that even include chat bots that will be in the system throughout the day, making website visitors are strategically attended and listened to

What do you dislike most about this product?

At the moment, it does not find faults in its systems, the way in which the platform works is quite fast

What recommendations would you give to someone considering this product?

A system designed for customer-focused marketing studies, allowing customers to get to know much more

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Unique Features

Natalia S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Allows you to meet customers in all areas

Likeliness to Recommend

9 /10

What differentiates Intercom from other similar products?

It is a tool that knows that clients are a priority in studies for the creation of campaigns. This tool allows you to maintain contact with clients from the beginning and help you in each area to ensure that your experience is good on the platform. It can be considered as a customer service tool. to the public but could be much more functional

What is your favorite aspect of this product?

What I like about this tool is that it is not a system that, in addition to studying customers and finding out what they like, this tool has the option of being an ideal companion for users, something that makes them feel more in touch with the brands and create a sense of familiarity with the services or products, also allows these contacts to be made even by email being even more professional

What do you dislike most about this product?

I like how it works and the vision of this tool, it is quite reliable and easy to understand for professionals

What recommendations would you give to someone considering this product?

A tool that allows customers to remain customers over the years, it is quite interactive and fast

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Jonathan E.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Customization and marketing management equipment.

Likeliness to Recommend

10 /10

What differentiates Intercom from other similar products?

Intercom equipment is that it is a bit difficult as compared with other small business project management implementations. Intercom can allow us to customizing the different options because it is irritating to managing the tasks and teams, tracking time and collaborating and other platforms.

What is your favorite aspect of this product?

Intercom is the project executive system because we can manage all the project planning and scheduling features with this implement. The best thing around this program is that sometime we like to use this instrument because we can effectively create new productivity devices to resources and monitor to perform of all our projects. It integrates with the other applications that which allows us to take advantage of sharing recourses and files.

What do you dislike most about this product?

This program presents certain delays and distortions in the voice when using the conferences where the internet speed is not of good quality because it requires good bandwidth on connection to perform good result but this makes it necessary to repeat leaving the meeting slower and less efficient. Another problem about Intercom software is that when we worked on a lot of projects it can be cumbersome to search for them in different places, but otherwise most of the companies like to use all of its features.

What recommendations would you give to someone considering this product?

Intercom is expeditious for beginners to use deal with a range of client projects. One of my favorite things that I most like to use Intercom is that it has so many features and functions also it has a lot of useable functions and such expeditious software. I highly suggested Intercom to manage the task and collaborate with our teams. Intercom integrates perfectly with my Android smart phone and also it works very well with the other applications since we can open the document and edits it without having to leave the meeting, this is extraordinary.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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