What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Enables Productivity
- Includes Product Enhancements
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Onboarding Workflow Management
Surveys and Polling
CRM Integration
Reporting and Analytics
Onboarding Portal
Centralized Note Taking
Account Health Tracking
Customer Scorecards
Onboarding Collateral Management
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Ease of Customization
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Vendor Support
Also Featured in...
Intercom Reviews
Lisa H.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Interactions with clients for marketing processes
Likeliness to Recommend
What differentiates Intercom from other similar products?
This is a platform that, unlike others, takes advantage of customer interactions, it is a system that allows customers to measure their interest in a more personal way, but keeping the data in the same data source, it is ideal when the teams of work need to communicate and work more orchestrated to achieve objectives
What is your favorite aspect of this product?
What I like is that it allows you to focus attention on customers to maximize sales and in turn be able to perform marketing analysis, it has functions that even include chat bots that will be in the system throughout the day, making website visitors are strategically attended and listened to
What do you dislike most about this product?
At the moment, it does not find faults in its systems, the way in which the platform works is quite fast
What recommendations would you give to someone considering this product?
A system designed for customer-focused marketing studies, allowing customers to get to know much more
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Natalia S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2023
Allows you to meet customers in all areas
Likeliness to Recommend
What differentiates Intercom from other similar products?
It is a tool that knows that clients are a priority in studies for the creation of campaigns. This tool allows you to maintain contact with clients from the beginning and help you in each area to ensure that your experience is good on the platform. It can be considered as a customer service tool. to the public but could be much more functional
What is your favorite aspect of this product?
What I like about this tool is that it is not a system that, in addition to studying customers and finding out what they like, this tool has the option of being an ideal companion for users, something that makes them feel more in touch with the brands and create a sense of familiarity with the services or products, also allows these contacts to be made even by email being even more professional
What do you dislike most about this product?
I like how it works and the vision of this tool, it is quite reliable and easy to understand for professionals
What recommendations would you give to someone considering this product?
A tool that allows customers to remain customers over the years, it is quite interactive and fast
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Jonathan E.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2023
Customization and marketing management equipment.
Likeliness to Recommend
What differentiates Intercom from other similar products?
Intercom equipment is that it is a bit difficult as compared with other small business project management implementations. Intercom can allow us to customizing the different options because it is irritating to managing the tasks and teams, tracking time and collaborating and other platforms.
What is your favorite aspect of this product?
Intercom is the project executive system because we can manage all the project planning and scheduling features with this implement. The best thing around this program is that sometime we like to use this instrument because we can effectively create new productivity devices to resources and monitor to perform of all our projects. It integrates with the other applications that which allows us to take advantage of sharing recourses and files.
What do you dislike most about this product?
This program presents certain delays and distortions in the voice when using the conferences where the internet speed is not of good quality because it requires good bandwidth on connection to perform good result but this makes it necessary to repeat leaving the meeting slower and less efficient. Another problem about Intercom software is that when we worked on a lot of projects it can be cumbersome to search for them in different places, but otherwise most of the companies like to use all of its features.
What recommendations would you give to someone considering this product?
Intercom is expeditious for beginners to use deal with a range of client projects. One of my favorite things that I most like to use Intercom is that it has so many features and functions also it has a lot of useable functions and such expeditious software. I highly suggested Intercom to manage the task and collaborate with our teams. Intercom integrates perfectly with my Android smart phone and also it works very well with the other applications since we can open the document and edits it without having to leave the meeting, this is extraordinary.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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