Instana Logo
Instana Logo
IBM

Instana

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Instana
8.2 /10

What is Instana?

Monitor any application, service, or request with Instana Application Performance Monitoring.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Instana won the following awards in the Application Performance Management - Enterprise category

Filter By

Instana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Instana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
93%
Conflict Resolution:
96%
Strategy & Innovation:
94%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Instana?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
0% Negative
10% Neutral
90% Positive

Pros

  • Trustworthy
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 82

Transaction Request Performance

85

Cloud/On-Prem/Hybrid Deployment

84

Server Monitoring

84

Application Metric Reporting

83

Error Reporting

83

Application Discovery

82

Application Request Tracing

81

Domain-Agnostic AI/ML

81

Scalability

81

Enterprise Cloud Platform Support

80

Automated Diagnostics

80

Vendor Capability Ratings

Average 79

Ease of IT Administration

83

Business Value Created

82

Ease of Implementation

82

Breadth of Features

81

Vendor Support

80

Usability and Intuitiveness

80

Ease of Data Integration

79

Ease of Customization

78

Quality of Features

77

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

Instana Reviews

Clare M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Instana for Real -Time Cloud Application Monitor

Likeliness to Recommend

9 /10

What differentiates Instana from other similar products?

Advanced tools tailored for incredible AiOPs platform automation

What is your favorite aspect of this product?

CI, APM and overall observability

What do you dislike most about this product?

Nothing since we implemented

What recommendations would you give to someone considering this product?

I just recommend it to you all prospecting it

Pros

  • Helps Innovate
  • Unique Features
  • Respectful
  • Client Friendly Policies

Sethu J.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Accuracy in Systems Monitoring

Likeliness to Recommend

10 /10

What differentiates Instana from other similar products?

We get dynamic visibility into all our technology systems.

What is your favorite aspect of this product?

Easy-to-use platform and good monitoring to our systems.

What do you dislike most about this product?

All functionalities are perfect

What recommendations would you give to someone considering this product?

It is perfect for IT security

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jaya S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Super in Monitoring Applications

Likeliness to Recommend

10 /10

What differentiates Instana from other similar products?

We get complete trace of stack calls and operations involved in API calls.

What is your favorite aspect of this product?

The historic view gives us simplicity in investing events.

What do you dislike most about this product?

Integrations to be made more simple.

What recommendations would you give to someone considering this product?

Dynamic on IT monitoring.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Instana Comparisons