inriver

inriver PIM

Composite Score

6.9 /10

CX Score

7.3 /10

17 Reviews Write a Review

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What is inriver PIM?

In a digital-first world, product information is your most valuable asset. Bring compelling stories to life, obtain actionable guidance on what influences buying decisions, and quickly adapt to changing needs – all from a single platform. Inriver product information management system is a digital-first PIMTM solution that’s designed to drive revenue.

Company Details

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Awards & Recognition

inriver PIM won the following awards in the Product Information Management category

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2 Top Rated Capabilities

0 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

inriver PIM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on inriver PIM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 75%
Negotiation and Contract:: 82%
Conflict Resolution:: 85%
Strategy & Innovation:: 76%
Service Experience:: 73%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love inriver PIM?

10% Negative

6% Neutral

84% Positive

Pros

Friendly Negotiation
Respectful
Trustworthy
Altruistic

Feature Ratings

Average 71

Data Export

Master Record Management

Product Categorization & Relationships

Advanced Search and Filtering

Omni-Channel Information Delivery

Role-Based Access Management

Data Syndication

Workflow and Approval Management

Integration

Digital Asset Management

Product Data Analytics

Vendor Capability Ratings

Average 77

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

inriver PIM Reviews

Tushar K.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2025

Fantastic application !!

Likeliness to Recommend

10 /10

What differentiates inriver PIM from other similar products?

This ensures data accuracy and consistency through robust validation and governance tools, maintaining high data quality standards for the org.

What is your favorite aspect of this product?

Data Quality and Governance is the favorite aspect of this product...

What do you dislike most about this product?

Not really

What recommendations would you give to someone considering this product?

Product should have more AI features and ease of work. But this is a nice product altogether.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

André J.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use, great base, but a bit difficult to cu

Likeliness to Recommend

9 /10

What differentiates inriver PIM from other similar products?

The easy of use and easy setup, I believe

What is your favorite aspect of this product?

That you can do a lot without the need for coding, and that there's additional purchases available to extend the use of inriver.

What do you dislike most about this product?

As far as I know, there's no way to administrate export settings without coding. Some of the templates used in for instance Content Store requires coding experience. All in all, you are able to administer and use the system without coding, but when you want to itnegrate or do more customized applications, you will need coding experience.

What recommendations would you give to someone considering this product?

It's a big system with lots of capabilities. If you require some or all of the extra functions, you should look into it. If you only need a PIM-system for data management, I would look for a cheaper option.

Pros

Reliable
Efficient Service
Effective Service
Caring

Juan G.

Role: Consultant
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

Likeliness to Recommend

7 /10

inriver PIM

What is inriver PIM?

Company Details

Need Assistance?

Awards & Recognition

inriver PIM Ratings

82 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love inriver PIM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Export Allows for multiple export options into CSV, XLSX, XML, Jason, or PDF.

Master Record Management Ability to onboard a new product, define its attributes, update them and manage product record lifecycle.

Product Categorization & Relationships Allows users to manage data and products based on specific traits or segments.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes and conditions and save filters for future use.

Omni-Channel Information Delivery Ability to deliver product information in a differentiated manner i.e. specific for a channel requirements.

Role-Based Access Management Ability to assign permissions around editing, commenting, downloading based on user roles / Active Directory groups.

Data Syndication Ability to import data from various internal and external sources and syndicate it to industry-standard data pools and exchanges (e.g.: GDSN, 1WorldSync, GXS).

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Integration Integration with augmentation solutions like DRM, Active Directory or LDAP, SIEM, and NAC.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Product Data Analytics Built-in functionality to analyze and aggregate product data including page views, purchases, basket information etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

inriver PIM Reviews

Tushar K.

Fantastic application !!

Likeliness to Recommend

Pros

André J.

Easy to use, great base, but a bit difficult to cu

Likeliness to Recommend

Pros

Juan G.

Likeliness to Recommend

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Feature Ratings

Data Export

Master Record Management

Product Categorization & Relationships

Advanced Search and Filtering

Omni-Channel Information Delivery

Role-Based Access Management

Data Syndication

Workflow and Approval Management

Integration

Digital Asset Management

Product Data Analytics

Vendor Capability Ratings

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Data Integration