Singlewire Software

InformaCast

Composite Score

7.4 /10

CX Score

7.6 /10

29 Reviews Write a Review

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What is InformaCast?

Singlewire Software is the developer of InformaCast, a leading software solution for fast and reliable emergency notifications. More than 7,000 organizations in over 50 countries use InformaCast for emergency mass notifications. Whether it’s an active shooter, severe weather, or another crisis situation, this award-winning software reaches mobile and on-premises devices with critical safety information. By giving organizations the means to develop a connected ecosystem of devices, InformaCast provides that speed and reach needed to share the right information, with the right people, at the right time.

Company Details

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Awards & Recognition

InformaCast won the following awards in the Emergency Notification category

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Strategy and Innovation

2023

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

11 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

InformaCast Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on InformaCast.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love InformaCast?

8% Negative

6% Neutral

86% Positive

Pros

Enables Productivity
Respectful
Security Protects
Performance Enhancing

Feature Ratings

Average 82

Message Status Reporting

Single Sign-On (SSO)

Contact Information Encryption

Scheduled Messaging

Voice Recorded Alerts

Weather Alert

Sequential Processing

Conference Call Support

Location-Based Notification

Distribution Lists

Multi-Channel Mass Notification

Vendor Capability Ratings

Average 81

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training

InformaCast Reviews

Andy H.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Firmness in crisis preparedness

Likeliness to Recommend

9 /10

What differentiates InformaCast from other similar products?

When an emergency strikes, having a plan can help you respond better. That's why we use InformaCast to create custom notification templates for incident preparedness. InformaCast can send messages to many types of communication channels at once. This ensures critical information reaches everyone instantly.

What is your favorite aspect of this product?

In a crisis, there are always distractions and noise. InformaCast's notifications stand out from the noise. Recipients understand the instructions clearly.

What do you dislike most about this product?

Improvements to controls could improve template governance over time. Updating notifications, tracking approvals, and archiving policies would help keep people in compliance and prevent notifications from getting out of control.

What recommendations would you give to someone considering this product?

Security governance is about making sure that everything is safe. You also need to be able to respond to threats. With InformaCast, our organization can respond to emergencies more quickly and effectively. These custom notifications are a key part of our crisis preparedness and overall resilience.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paulo S.

Role: Sales Marketing
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Rapid Response Resilience

Likeliness to Recommend

9 /10

What differentiates InformaCast from other similar products?

What makes InformaCast special is its ability to communicate in many ways. One click sends urgent product bulletins to email, SMS, IP speakers, desktop alerts, and more. This ensures critical updates reach every team member instantly.

What is your favorite aspect of this product?

When launching a new product or campaign, you need to be able to change your marketing quickly. A reliable emergency notification system like InformaCast is crucial for product marketing resilience.

What do you dislike most about this product?

The interface is easy to use, but more flexible templates could make it even faster to create messages. Having pre-approved copy blocks or campaign-specific communication pipelines would help us respond faster.

What recommendations would you give to someone considering this product?

I've seen many product marketing crises. I appreciate how InformaCast helps me stay organized. Its clear alerts help the team respond quickly and together. We stopped social promotion, press outreach, and realigned to updated messaging. Our quick response helped us avoid any damage to our reputation and allowed us to launch again when things calmed down. InformaCast was our strength in the face of challenges.

Pros

Reliable
Performance Enhancing
Trustworthy
Efficient Service

Ihasan J.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Sending Emergency Notifications Made Easy

Likeliness to Recommend

9 /10

What differentiates InformaCast from other similar products?

What makes InformaCast different is its ability yo customise and is also fast in delivering emergency notifications

What is your favorite aspect of this product?

The software is fast, easy to use, and customisation is easy too I like that we can effortlessly notify many people at a push of a button

What do you dislike most about this product?

It's effective and no complaints

What recommendations would you give to someone considering this product?

I recommend InformaCast as it's the best I have used for emergency notifications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

InformaCast

What is InformaCast?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

InformaCast Ratings

89 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love InformaCast?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Message Status Reporting Message receipt confirmation and message status tracking/reporting.

Single Sign-On (SSO) Link to organization’s enterprise login for authentication.

Contact Information Encryption Contact information is encrypted.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Voice Recorded Alerts Recording and broadcasting of voice alerts created by the sender’s voice, rather than text-to-speech.

Weather Alert Receive notifications from subscribed weather alert providers.

Sequential Processing The ability to set alerts to be sent in a specific order to various audiences.

Conference Call Support Set up instant conference calls via the Emergency Mass Notification System (EMNS) solution.

Location-Based Notification Target alerts to specific regions or business locations.

Distribution Lists Maintain a distribution list of contact information for notification recipients.

Multi-Channel Mass Notification Send emergency mass notifications via multiple channels (e.g. email, phone, or SMS text messaging).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

InformaCast Reviews

Andy H.

Firmness in crisis preparedness

Likeliness to Recommend

Pros

Paulo S.

Rapid Response Resilience

Likeliness to Recommend

Pros

Ihasan J.

Sending Emergency Notifications Made Easy

Likeliness to Recommend

Pros

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Feature Ratings

Message Status Reporting

Single Sign-On (SSO)

Contact Information Encryption

Scheduled Messaging

Voice Recorded Alerts

Weather Alert

Sequential Processing

Conference Call Support

Location-Based Notification

Distribution Lists

Multi-Channel Mass Notification

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Vendor Support

Quality of Features

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Availability and Quality of Training