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In Partnership With SelectHub
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What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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In Partnership With SelectHub
Infor CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Infor CRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
93 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Reliable
- Effective Service
- Efficient Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Activity and Workflow Management
Telephony and Call Center Management
Lead Management
Account and Contact Management
Customer Service Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Customization
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
Oliver D.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Dynamic Operations
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Effectiveness in operations
What is your favorite aspect of this product?
Perfect integrations with other tools
What do you dislike most about this product?
No dislike
What recommendations would you give to someone considering this product?
Effective tool
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Justin B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2023
Great tool with a lot of amazing options.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
It’s simple to organize my customers and alter dropdowns for code. I also use the Swift Page module to send many newsletters and e-blasts while keeping a record of the send-in contact record – the opt-out option included helps keep my email from being blacklisted. The ability to use tickets to construct workflows and produce visibility without paperwork getting stuck in someone’s inbox is the finest feature for me. I’ve never seen another program with as many advanced grouping choices as this one. I can also keep track of capital assets. Furthermore, the asset system is far more resilient than other products.
What is your favorite aspect of this product?
The system is simple to understand and utilize. I didn’t need to customize anything because the system already has a lot of functions. It’s fantastic because I can easily generate complex collections of data without any programming skills. A skilled user (non-IT) can retrieve a large amount of complex information. This enabled me (a non-IT user) to develop meaningful dashboards for my salespeople to view key data quickly. It’s fantastic because users know what they want to see, so allowing them to acquire it themselves rather than relying on IT is quite beneficial. Furthermore, it isn’t just a straightforward list.
What do you dislike most about this product?
The cloud is slow, and some features don’t always work properly. I tried putting everyone on the same operating system and browser, but some folks still had issues with the desktop integration working sometimes and not working other times.
What recommendations would you give to someone considering this product?
I enjoy the ticketing system and how we were able to form teams or individuals to work on specific concerns stated in the ticket. This system, as I’m sure other CRMs do, has a lot of customizing options. I know that if I put more time and effort into customizing this for my company, I will be able to operate more efficiently.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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Richard Z.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Infor CRM is a powerful tool that has helped.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Infor CRM is a powerful tool that has helped us for a long time to keep our customers and increase the flow of sales input for the sale and for my work department, this program has been the main protagonist to educate the development and the administration of the company on the web to improve relations in the company's social networks, with the help of this program it is possible to arrange a marketing campaign that makes a big difference when presenting the company's services, this The program is very simple, which allows us to be one of the fundamental pieces to train new staff and the advertising and marketing department.
What is your favorite aspect of this product?
I have always liked the idea of working with Infor CRM due to the quality of its functions, they are within our reach to build new and better projects with each of our clients, this program guides each of its users to be more impressive and tidy When it comes to creating marketing and advertising work for our company, this program has the right tools you need to call the attention of customers and also offer them a quality service while the negotiation and sales processes are being completed, thanks to With the help of Infor CRM we have had a better response from our clients and we have increased the credibility and reputation of the company.
What do you dislike most about this product?
The truth is that I would like the program to be a bit more intuitive and many of the steps that I apply to your system regularly would be executed automatically without a problem, the sad thing is that many of these functions I have to apply manually, the problem with this is time that I lose for copying and configuring certain useful options for my work operation.
What recommendations would you give to someone considering this product?
This is one of the best programs that I can recommend to companies that wish to maintain and enhance the flow and entry of customers, since this program is designed to focus on improving customer management and good advertising management that attracts them to trust the company, Infor CRM I recommend it without hesitation since it is one of the main reasons why today my company has much more demand for our services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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