Infor CRM Logo
Infor CRM Logo
Infor (US), LLC

Infor CRM

Composite Score
7.8 /10
CX Score
7.9 /10
Get Demo

In Partnership With SelectHub

Claim Software
Category
Infor CRM
7.8 /10

What is Infor CRM?

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Infor CRM won the following awards in the Customer Relationship Management - Enterprise category

Filter By

Infor CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

93 Plan to Renew

82 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor CRM?

5% Negative
4% Neutral
91% Positive

Pros

  • Reliable
  • Effective Service
  • Efficient Service
  • Security Protects

Feature Ratings

Average 81

Sales Management

85

Collaboration

85

Activity and Workflow Management

84

Telephony and Call Center Management

83

Lead Management

83

Account and Contact Management

82

Customer Service Management

82

Marketing Management

80

Quote Contract and Proposal

79

Analytics and Reporting

76

Mobile

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

79

Vendor Support

78

Ease of Data Integration

78

Ease of Implementation

78

Quality of Features

78

Product Strategy and Rate of Improvement

77

Ease of Customization

77

Ease of IT Administration

77

Business Value Created

76

Usability and Intuitiveness

75

Breadth of Features

75

Infor CRM Reviews

Oliver D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Dynamic Operations

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

Effectiveness in operations

What is your favorite aspect of this product?

Perfect integrations with other tools

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Effective tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Justin B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great tool with a lot of amazing options.

Likeliness to Recommend

8 /10

What differentiates Infor CRM from other similar products?

It’s simple to organize my customers and alter dropdowns for code. I also use the Swift Page module to send many newsletters and e-blasts while keeping a record of the send-in contact record – the opt-out option included helps keep my email from being blacklisted. The ability to use tickets to construct workflows and produce visibility without paperwork getting stuck in someone’s inbox is the finest feature for me. I’ve never seen another program with as many advanced grouping choices as this one. I can also keep track of capital assets. Furthermore, the asset system is far more resilient than other products.

What is your favorite aspect of this product?

The system is simple to understand and utilize. I didn’t need to customize anything because the system already has a lot of functions. It’s fantastic because I can easily generate complex collections of data without any programming skills. A skilled user (non-IT) can retrieve a large amount of complex information. This enabled me (a non-IT user) to develop meaningful dashboards for my salespeople to view key data quickly. It’s fantastic because users know what they want to see, so allowing them to acquire it themselves rather than relying on IT is quite beneficial. Furthermore, it isn’t just a straightforward list.

What do you dislike most about this product?

The cloud is slow, and some features don’t always work properly. I tried putting everyone on the same operating system and browser, but some folks still had issues with the desktop integration working sometimes and not working other times.

What recommendations would you give to someone considering this product?

I enjoy the ticketing system and how we were able to form teams or individuals to work on specific concerns stated in the ticket. This system, as I’m sure other CRMs do, has a lot of customizing options. I know that if I put more time and effort into customizing this for my company, I will be able to operate more efficiently.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Infor CRM is a powerful tool that has helped.

Likeliness to Recommend

10 /10

What differentiates Infor CRM from other similar products?

Infor CRM is a powerful tool that has helped us for a long time to keep our customers and increase the flow of sales input for the sale and for my work department, this program has been the main protagonist to educate the development and the administration of the company on the web to improve relations in the company's social networks, with the help of this program it is possible to arrange a marketing campaign that makes a big difference when presenting the company's services, this The program is very simple, which allows us to be one of the fundamental pieces to train new staff and the advertising and marketing department.

What is your favorite aspect of this product?

I have always liked the idea of working with Infor CRM due to the quality of its functions, they are within our reach to build new and better projects with each of our clients, this program guides each of its users to be more impressive and tidy When it comes to creating marketing and advertising work for our company, this program has the right tools you need to call the attention of customers and also offer them a quality service while the negotiation and sales processes are being completed, thanks to With the help of Infor CRM we have had a better response from our clients and we have increased the credibility and reputation of the company.

What do you dislike most about this product?

The truth is that I would like the program to be a bit more intuitive and many of the steps that I apply to your system regularly would be executed automatically without a problem, the sad thing is that many of these functions I have to apply manually, the problem with this is time that I lose for copying and configuring certain useful options for my work operation.

What recommendations would you give to someone considering this product?

This is one of the best programs that I can recommend to companies that wish to maintain and enhance the flow and entry of customers, since this program is designed to focus on improving customer management and good advertising management that attracts them to trust the company, Infor CRM I recommend it without hesitation since it is one of the main reasons why today my company has much more demand for our services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Infor CRM Comparisons