What is Infor CRM?
Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
91 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infor CRM?
Pros
- Transparent
- Reliable
- Security Protects
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Telephony and Call Center Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Mobile
Vendor Capability Ratings
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Infor CRM Reviews
Hernandez M.
- Role: Public Sector
- Industry: Consulting
- Involvement: End User of Application
Submitted Dec 2022
Enjoying using this amazing CRM
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Infor CRM offers tools to help people, groups, and organizations perform better in sales as well as insights to improve planning and execution for sales, marketing, and customer service. Rich customer data from conversations and transactions all across company is made available to sales teams by Infor CRM, which also fits the current flexible workforce with different access options.
What is your favorite aspect of this product?
Our freedom to design our own selling process was a major asset; going from a first meeting to a sale taught us a lot about where to concentrate our time and energy and when to declare an opportunity closed. Although we were unsure of the kind of assistance we should expect with our plan and what was extra, our vendor support was consistently good and timely.
What do you dislike most about this product?
Since we are a little business, we didn't have the resources to hire a full-time administrator to handle everything, as we felt that was necessary. We experienced problems with administrator rules and permissions because we lacked a dedicated manager on site.
What recommendations would you give to someone considering this product?
Although I still prefer the discontinued desktop client, it is fairly simple to use. We are currently updating to the most recent version, which should greatly enhance the user experience. For analytics and integrating with data from other systems, you can fairly quickly pull data into Business Objects.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
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Josue T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Infor is a great and reasonable product.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
Reasonably simple to use CRM system. Does what’s expected in terms of monitoring client info, collating data, and managing contracts and sales opportunities. Managing groups is multi-faceted and versatile. I favor how you can view the ticket history on a client, that helps me prepare for my proactive outreaches. Seeing notes from different team members is nice for our cooperative effort to search out the simplest solutions for our clients.
What is your favorite aspect of this product?
Infor is a great product for holding information regarding companies, people, opportunities, support tickets, documents, etc… on behalf of me a marketeer it’s quite straightforward to make teams and segment the information for selling purposes and export this across to different selling software. The system is additionally useful for keeping track of opportunities and recent contact with companies. For marketing purposes, you’re also ready to associate campaigns/lead sources to opportunities and track the number of leads generated from one pretty handy campaign.
What do you dislike most about this product?
Slow to load next page, slow to load search results, search question has to be typed in exactly as it appears within the system, for example, if Wal-Mart is in the system, “Wal-Mart” or “Walmart” wouldn’t load any results. Leads would randomly disappear from the CRM for four hours at a time which was attributed to a technical issue.
What recommendations would you give to someone considering this product?
Infor SalesLogix CRM is the best to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, selling Automation, Client Service, and Support Automation. Infor SalesLogix comes normal with Infor Mobile CRM, website Lead Capture, and 100/GB of Storage per fifty users. Infor SalesLogix is additional similar to Salesforce.com Enterprise at roughly 30% - 50% of the cost.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
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Marcayla C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2022
Infor is easy to use CRM tool.
Likeliness to Recommend
What differentiates Infor CRM from other similar products?
The scale of the software system is great. Smaller corporations entrenched in antiquated Marketing, Sales, and Client Service business processes can struggle. Infor CRM is designed for professionally managed organizations, fascinated by data generation. The tool is extremely customizable. You’re working with a third-party contractor who will do the majority of your development work, at a cost. The tool is web-based, includes a mobile site, and has recently seen some investment in product design enhancements and upgrades, once years of very little of either.
What is your favorite aspect of this product?
Infor CRM is nice for making information about vendors and clients. I believe the best part is that you can begin small and then configure and customize the merchandise for any purpose, turning it into a system that enables terribly different audiences to access the same DB.
What do you dislike most about this product?
The large and cumbersome side of the on-premise consumer. We’ve got problems with the client loading itself. We use a remote desktop to offer the client a quicker speed, however, it can barely help. We additionally didn’t have all the documentation of the customization so we can’t provide the online experience.
What recommendations would you give to someone considering this product?
Understand the internal purpose of CRM as a tool to execute Marketing, Sales, and client Service processes. Take the time to find out the options of every module and style responsibilities to linear workflow. The most effective deployments have progressive growth plans and CRM-associated goals supported by information found in the CRM.
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
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