Image Relay Customer Reviews 2024

Image Relay

Composite Score

8.2 /10

CX Score

8.5 /10

33 Reviews Write a Review

Claim Software

What is Image Relay?

Image Relay allows brands to curate, control, and communicate all of their most valuable brand assets from one integrated, secure, easy-to-use spot in the cloud. with its intuitive digital asset management solution.

Company Details

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Awards & Recognition

Image Relay won the following awards in the Digital Asset Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Image Relay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Image Relay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

93 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Image Relay?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Digital Asset Findability

Digital Asset Sharing

Workflow and Approval Management

Cloud Offering

Integration

Automation of Metadata Creation

Manage / Administration of Metadata

Intelligent Indexing

In System Content Views

Content Capture

Version Management

Vendor Capability Ratings

Average 81

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Breadth of Features

Image Relay Reviews

Kelly K.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product, very expensive.

Likeliness to Recommend

8 /10

What differentiates Image Relay from other similar products?

Super user friendly, good ease of collaboration.

What is your favorite aspect of this product?

Reliable, user-friendly.

What do you dislike most about this product?

The pricetag.

What recommendations would you give to someone considering this product?

Look into the cost of a custom build first.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Danielle B.

Role: Operations
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Great Software with room for improvement

Likeliness to Recommend

7 /10

What differentiates Image Relay from other similar products?

Image Relay has some great quality features on how to organize your digital assets - from "Templates" to "Tags" and customizable meta data. With the right implementation and a push to learn image relay and how it can be best utilized, it makes a great, reliable digital asset library that can be used for easy collaboration.

What is your favorite aspect of this product?

I love the ability to customize it - it also offers a huge benefit of storing your digital assets for easy sharing, collaborating and viewing from anywhere you need.

What do you dislike most about this product?

This product is not the most intuitive. The continued training is not there for users who were not involved in implementation (I cannot speak to there being enough training support upon implementation). It is a bit clunky to figure out and there isn't a lot of supporting documents to help you. It's really trial and error and requires creating good ground work for your organization and assets from the very start.

What recommendations would you give to someone considering this product?

I would recommend that you advocate for Image Relay to support you through implementation to ensure your success. Image relay is a great asset but training and understanding of how to best organize things before they get too far are an ABSOLUTE MUST. Get some flow charts for how folders will be organized and consider the permissions so as not to expose sensitive info within folders to collaborators they are not meant for. Be sure your employees know how permissions work and set the ground work for templates/metadata/permissions group from the start.

Pros

Reliable
Respectful
Security Protects
Acts with Integrity

Cons

Slower Product Innovation
Less Effective Service
Less Caring

Oliana G.

Role: Consultant
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

Simple no-hassle image sharing

Likeliness to Recommend

9 /10

What differentiates Image Relay from other similar products?

Very simple and user-friendly interface. No nonsense features.

What is your favorite aspect of this product?

Being able to share one link for several photos.

What do you dislike most about this product?

I had trouble viewing files when I didn't have administrative rights on a shared computer.

What recommendations would you give to someone considering this product?

Before using Image Relay, plan out what you're going to use it for because it takes some time to organize files how you want them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Image Relay

What is Image Relay?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Image Relay Ratings

91 Likeliness to Recommend

1 Since last award

93 Plan to Renew

4 Since last award

81 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Image Relay?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Asset Findability Capabilities of navigation and browsing

Digital Asset Sharing Ability to securely share the digital assets (or files)

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Cloud Offering Cloud compatibility (software and infrastructure).

Integration Integration with E-Commerce and/or Other Platforms

Automation of Metadata Creation Asset metadata can be created using rules.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Intelligent Indexing AI driven capability to label & classify automatically

In System Content Views Ability to create customized views of content repositories.

Content Capture Channels through which content is uploaded or classified.

Version Management Ability to create and view multiple versions of a content asset through iterative edits in accordance with pre-defined limitations.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Image Relay Reviews

Kelly K.

Great product, very expensive.

Likeliness to Recommend

Pros

Danielle B.

Great Software with room for improvement

Likeliness to Recommend

Pros

Cons

Oliana G.

Simple no-hassle image sharing

Likeliness to Recommend

Pros

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Feature Ratings

Digital Asset Findability

Digital Asset Sharing

Workflow and Approval Management

Cloud Offering

Integration

Automation of Metadata Creation

Manage / Administration of Metadata

Intelligent Indexing

In System Content Views

Content Capture

Version Management

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Vendor Support

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Availability and Quality of Training

Breadth of Features