Canto

Image Relay

Composite Score

8.2 /10

CX Score

8.5 /10

35 Reviews Write a Review

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What is Image Relay?

Image Relay allows brands to curate, control, and communicate all of their most valuable brand assets from one integrated, secure, easy-to-use spot in the cloud. with its intuitive digital asset management solution.

Company Details

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Awards & Recognition

Image Relay won the following awards in the Digital Asset Management category

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2024 Data Quadrant Champion

Latest Award, 2024

2 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

1 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Image Relay Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Image Relay.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

94 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 99%
Negotiation and Contract:: 92%
Conflict Resolution:: 99%
Strategy & Innovation:: 98%
Service Experience:: 95%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Image Relay?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Feature Ratings

Average 83

Digital Asset Findability

Digital Asset Sharing

Workflow and Approval Management

Cloud Offering

Integration

Automation of Metadata Creation

Manage / Administration of Metadata

Intelligent Indexing

In System Content Views

Collaboration

Permissions and Access Right Management

Vendor Capability Ratings

Average 81

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features

Image Relay Reviews

Mack C.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

A great product that takes a while to implement

Likeliness to Recommend

8 /10

What differentiates Image Relay from other similar products?

Unsure, I only researched image relay

What is your favorite aspect of this product?

The exporting product info feature

What do you dislike most about this product?

None that comes to mind

What recommendations would you give to someone considering this product?

This is a great product and I would recommend to anyone

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Kendra K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic Software

Likeliness to Recommend

10 /10

What differentiates Image Relay from other similar products?

Their customer service is top notch. Any issue is resolved in a timely manner. The onboarding is incredible and informative.

What is your favorite aspect of this product?

How easy it is to share media

What do you dislike most about this product?

The lack of drag and drop options between folders

What recommendations would you give to someone considering this product?

This product will save you time and is a secure space to keep your images and videos without taking up space on your hardrive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Maria T.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Robust Digital Management for your company

Likeliness to Recommend

9 /10

What differentiates Image Relay from other similar products?

Image Relay stands out for its intuitive interface, which allows even less technical users to quickly adapt to the platform. We don't need lengthy training, which makes implementation seamless. It also offers integrations with other tools we already use, such as Adobe Creative Cloud and social media platforms. This allows us to incorporate the workflow into our daily routine without interruptions

What is your favorite aspect of this product?

I like it because it provides real-time sharing and collaboration options, which is essential when our team needs to comment on or approve visual assets quickly, we use Image Relay as the primary digital asset management (DAM) solution. Before implementing it, we struggled with file clutter and difficulty locating important assets. Image Relay has addressed these challenges by centralizing our media libraries and making it easier to tag and search assets.

What do you dislike most about this product?

Some of the features we wanted to test are in premium packages, which can be a bit costly and could set the stage for creating unnecessary access hierarchies.

What recommendations would you give to someone considering this product?

Image Relay is a robust tool that efficiently meets the needs of digital asset management, with some areas of improvement to mention, such as interface customization and file upload speed.

Pros

Reliable
Efficient Service
Caring
Saves Time

Image Relay

What is Image Relay?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Image Relay Ratings

91 Likeliness to Recommend

94 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Image Relay?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Digital Asset Findability Capabilities of navigation and browsing

Digital Asset Sharing Ability to securely share the digital assets (or files)

Workflow and Approval Management Ability to model, build, and execute automatic workflows for the purpose of managing content-centric processes.

Cloud Offering Cloud compatibility (software and infrastructure).

Integration Integration with E-Commerce and/or Other Platforms

Automation of Metadata Creation Asset metadata can be created using rules.

Manage / Administration of Metadata A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Intelligent Indexing AI driven capability to label & classify automatically

In System Content Views Ability to create customized views of content repositories.

Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Permissions and Access Right Management Defining of user-access rights for content assets or folders at group and individual level to control the management of digital assets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Image Relay Reviews

Mack C.

A great product that takes a while to implement

Likeliness to Recommend

Pros

Kendra K.

Fantastic Software

Likeliness to Recommend

Pros

Maria T.

Robust Digital Management for your company

Likeliness to Recommend

Pros

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Feature Ratings

Digital Asset Findability

Digital Asset Sharing

Workflow and Approval Management

Cloud Offering

Integration

Automation of Metadata Creation

Manage / Administration of Metadata

Intelligent Indexing

In System Content Views

Collaboration

Permissions and Access Right Management

Vendor Capability Ratings

Ease of Data Integration

Vendor Support

Usability and Intuitiveness

Business Value Created

Quality of Features

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Breadth of Features