IdeaScale Customer Reviews 2024

IdeaScale

Composite Score

8.3 /10

CX Score

8.6 /10

16 Reviews Write a Review

Claim Software

What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Company Details

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Awards & Recognition

IdeaScale won the following awards in the Idea Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

IdeaScale Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IdeaScale.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IdeaScale?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Idea Funnel

Idea Capture

Idea Segmentation

Multiple Language Support

Mobile

Customizable Branding

Social Collaboration

News Feed

Idea Scoring / Evaluation

Application Integration

Advanced Search and Filtering

Vendor Capability Ratings

Average 86

Availability and Quality of Training

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

IdeaScale Reviews

Dayton B.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

A fantastic idea for a business product

Likeliness to Recommend

10 /10

What differentiates IdeaScale from other similar products?

simple to launch and set up. Very user-friendly interface for administrators and users in the field who sign on only to cast votes. Always available and knowledgeable technical support. Additionally, the system has been dependable, with no downtime during our use. Ideascale offers one of the most reliable platforms available and is well ahead of everyone else in system integration.

What is your favorite aspect of this product?

I would be okay with IdeaScale's offers, but I was in for a delightful encounter. The leadership of my agency gave me the assignment of creating a community of leading practices to exchange practical and efficient ideas throughout the organization. Due to its enormous scalability, we are only beginning to scratch the surface of how this product can affect our company. So far, working with this team has been fantastic!

What do you dislike most about this product?

There are many options for community moderation, and it sometimes needs to be clarified what each one does. This can be overwhelming. Attached links or documents might be inserted or shown more prominently, and attached images display very little. The registration procedure might go more smoothly. It has more customization options than we are using.

What recommendations would you give to someone considering this product?

The team, which included sales, support, and others, was attentive, gifted, and enthusiastic about the product, their particular trades, and offering top-notch customer service. The technology is robust in features, user-friendly, and dependable. I've had the chance to participate in various application development during my decades-long employment with the federal government.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Clara D.

Role: Student Academic
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Great tool to promote social collaboration

Likeliness to Recommend

8 /10

What differentiates IdeaScale from other similar products?

User-friendly, easy registration, gather a lot of useful features in the same platform, possibility to give different type of access

What is your favorite aspect of this product?

Customization, especially for the campaign mode when it comes to the workflow and the evaluation.

What do you dislike most about this product?

The comment section is not the most intuitive. It can look very messy when there is a lot of comment. The order of the comments is also confusing.

What recommendations would you give to someone considering this product?

Depending on their needs, I would recommend them to choose this platform if they are looking for a

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Easy to use, adds business value!

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

IdeaScale

What is IdeaScale?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

IdeaScale Ratings

92 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love IdeaScale?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Multiple Language Support Support of multiple languages, including double-byte languages.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes such as by date, group or segment and save filters for future use.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IdeaScale Reviews

Dayton B.

A fantastic idea for a business product

Likeliness to Recommend

Pros

Clara D.

Great tool to promote social collaboration

Likeliness to Recommend

Pros

Easy to use, adds business value!

Likeliness to Recommend

Pros

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Feature Ratings

Idea Funnel

Idea Capture

Idea Segmentation

Multiple Language Support

Mobile

Customizable Branding

Social Collaboration

News Feed

Idea Scoring / Evaluation

Application Integration

Advanced Search and Filtering

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features