IdeaScale Customer Reviews 2024

IdeaScale

Composite Score

8.3 /10

CX Score

8.6 /10

16 Reviews Write a Review

Claim Software

What is IdeaScale?

IdeaScale is an innovation management solution that links organizations to people with ideas. Those ideas can change the world – not just your business. Find ideas to aid in digital transformation, to face the age of automation, to fight climate change, inequality and beyond. Connect to the ideas that matter and start co-creating the future.

Company Details

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Awards & Recognition

IdeaScale won the following awards in the Idea Management category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

IdeaScale Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IdeaScale.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IdeaScale?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 86

Idea Funnel

Idea Capture

Idea Segmentation

Multiple Language Support

Mobile

Customizable Branding

Social Collaboration

News Feed

Idea Scoring / Evaluation

Application Integration

Advanced Search and Filtering

Vendor Capability Ratings

Average 86

Availability and Quality of Training

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features

IdeaScale Reviews

Karen M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Great product - please add video capabilities

Likeliness to Recommend

10 /10

What differentiates IdeaScale from other similar products?

Ease of use

What is your favorite aspect of this product?

Support team and new templates

What do you dislike most about this product?

Lack of video capture

What recommendations would you give to someone considering this product?

If you don't need video capture, this is your product!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Intuitive and user-friendly interface!

Likeliness to Recommend

9 /10

Pros

Trustworthy
Efficient Service
Caring
Respectful

Michael M.

Role: Human Resources
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy to implement with no impact on sophistication

Likeliness to Recommend

10 /10

What differentiates IdeaScale from other similar products?

The IdeaScale team provides effective technical guidance and inspirational thought partnership. Their collaborative spirit leads to helpful conversations with other peers and users of the platform.

What is your favorite aspect of this product?

The flexibility with creating different types of idea-generating campaigns. It's terrific to have ongoing campaigns that have continuous engagement and also have special time-limited campaigns that focus on a specific area or topic for more focused engagement. The mobile friendly features are fantastic and allow for real time empowerment of end users to contribute.

What do you dislike most about this product?

No major complaints! Ran into some technical issues that were more caused on my side than theirs, and they were incredibly patient and helpful.

What recommendations would you give to someone considering this product?

You will be surprised and satisfied with how quickly, thoughtfully, and effectively you get the ball rolling with IdeaScale. Be sure to consider the communication and "buy-in" strategy - in particular, how you will evaluate submitted ideas and communicate progress and updates on the work. IdeaScale makes it easy to get started and helps you think about longer-term implementation and engagement strategies.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

IdeaScale

What is IdeaScale?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

IdeaScale Ratings

92 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love IdeaScale?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Multiple Language Support Support of multiple languages, including double-byte languages.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Advanced Search and Filtering Quickly find information based on filtering multiple attributes such as by date, group or segment and save filters for future use.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

IdeaScale Reviews

Karen M.

Great product - please add video capabilities

Likeliness to Recommend

Pros

Intuitive and user-friendly interface!

Likeliness to Recommend

Pros

Michael M.

Easy to implement with no impact on sophistication

Likeliness to Recommend

Pros

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2
Since last award

Feature Ratings

Idea Funnel

Idea Capture

Idea Segmentation

Multiple Language Support

Mobile

Customizable Branding

Social Collaboration

News Feed

Idea Scoring / Evaluation

Application Integration

Advanced Search and Filtering

Vendor Capability Ratings

Availability and Quality of Training

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Ease of IT Administration

Breadth of Features