Icertis

Icertis Contract Intelligence Platform

Composite Score

6.8 /10

CX Score

6.9 /10

48 Reviews Write a Review

What is Icertis Contract Intelligence Platform?

The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.

Company Details

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Awards & Recognition

Icertis Contract Intelligence Platform won the following awards in the Contract Discovery and Analytics category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2023

2 Top Rated Capabilities

3 Top Rated Features

2022

Icertis Contract Intelligence Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Icertis Contract Intelligence Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

1
Since last award

90 Plan to Renew

2
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Icertis Contract Intelligence Platform?

7% Negative

10% Neutral

83% Positive

Pros

Effective Service
Performance Enhancing
Reliable
Friendly Negotiation

Feature Ratings

Average 77

Intelligent Contract Discovery

Custom Search

AI Powered Analysis

Smart Filters

3rd Party Integration

Configurable Access Controls

Phase Analysis

Intelligent Recommendations

Optical Character Recognition

Intelligent T&C Extraction

Trainable System

Vendor Capability Ratings

Average 77

Ease of Data Integration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Also Featured in...

Contract Lifecycle Management

Score 7.4

View Icertis Contract Intelligence Platform in this category (opens in a new tab)

Icertis Contract Intelligence Platform Reviews

LaVonne A.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

This is a great product easy to use

Likeliness to Recommend

8 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

They have a much better ease of installing it with our infrastructure

What is your favorite aspect of this product?

I like how easy it was to install and integrate with other systems to use on a daily basis

What do you dislike most about this product?

The cost could be a little better

What recommendations would you give to someone considering this product?

I would say to verify that it will install easily with your infrastructure but I highly recommend the product and the usefulness of

Pros

Effective Service
Acts with Integrity
Friendly Negotiation
Helps Innovate

Garret Y.

Role: C-Level
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2020

all around great product, I absolutely recommend!

Likeliness to Recommend

10 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

More reliable, smoother user interface.

What is your favorite aspect of this product?

Great support

What do you dislike most about this product?

Nothing yer

What recommendations would you give to someone considering this product?

Some learning curve, great product all around, I definitely recommend!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Easy to use, can be a little pricey for a smaller

Likeliness to Recommend

6 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Less Fair

Icertis Contract Intelligence Platform

What is Icertis Contract Intelligence Platform?

Company Details

Need Assistance?

Awards & Recognition

Icertis Contract Intelligence Platform Ratings

77 Likeliness to Recommend

1 Since last award

90 Plan to Renew

2 Since last award

73 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Icertis Contract Intelligence Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Intelligent Contract Discovery Search, discover, and index contracts from CRM, procurement, marketing, HR, ECM, etc., centralize document copies and extract/import to target system(s).

Custom Search Create customer search policies to identify risk and revenue opportunities for a Line of Business (LOB).

AI Powered Analysis Automate the contract review and clause extraction process to yield insights from unstructured data leveraging ML, NLP, deep learning, latent semantic indexing.

Smart Filters Granular control of scope of search based on metadata criteria such as date, source, file type.

3rd Party Integration Ability to access and run search and discovery and extraction across 3rd party systems.

Configurable Access Controls Role and user based security access controls. ISO 27002 compliant.

Phase Analysis Automated identification of key phrases from the data set, ranked by occurrence.​

Intelligent Recommendations Identifies risk areas in contract areas vs. standard clause library or custom generated flags.

Optical Character Recognition Optical Character Recognition (OCR) capabilities to accurately extract text from contract images.

Intelligent T&C Extraction Automated section, clause and term level identification and extraction based on pre-programmed rules.

Trainable System System learns to extract information unique to the organization’s contracts or defined criteria.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Contract Lifecycle Management

Icertis Contract Intelligence Platform Reviews

LaVonne A.

This is a great product easy to use

Likeliness to Recommend

Pros

Garret Y.

all around great product, I absolutely recommend!

Likeliness to Recommend

Pros

Easy to use, can be a little pricey for a smaller

Likeliness to Recommend

Pros

Cons

1
Since last award

2
Since last award

1
Since last award

Feature Ratings

Intelligent Contract Discovery

Custom Search

AI Powered Analysis

Smart Filters

3rd Party Integration

Configurable Access Controls

Phase Analysis

Intelligent Recommendations

Optical Character Recognition

Intelligent T&C Extraction

Trainable System

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Quality of Features

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization