Icertis

Icertis Contract Intelligence Platform

Composite Score

7.4 /10

CX Score

7.5 /10

41 Reviews Write a Review

What is Icertis Contract Intelligence Platform?

The Icertis Contract Management (ICM) platform is the leading contract management solution in the cloud. ICM’s easy-to-use, intelligent, enterprise-wide contract management software transforms the foundation of commerce by turning contracts into valuable corporate assets. The Icertis platform has powerful features that address all types of contracts, throughout the entire contract lifecycle, across the enterprise.

Company Details

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Awards & Recognition

Icertis Contract Intelligence Platform won the following awards in the Contract Lifecycle Management category

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1 Top Rated Capabilities

0 Top Rated Features

2023

4 Top Rated Capabilities

0 Top Rated Features

2022

Icertis Contract Intelligence Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Icertis Contract Intelligence Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

77 Likeliness to Recommend

93 Plan to Renew

1
Since last award

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Icertis Contract Intelligence Platform?

9% Negative

6% Neutral

85% Positive

Pros

Trustworthy
Friendly Negotiation
Fair
Helps Innovate

Feature Ratings

Average 77

E-Signature

Contract Approval

Contract Authoring

Workflow

Clause Management

Reporting Analytics

Searchable Repository

Integration

Redlining

Obligation Management

OCR Support

Vendor Capability Ratings

Average 77

Ease of Implementation

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Customization

Breadth of Features

Also Featured in...

Contract Discovery and Analytics

Score 6.8

View Icertis Contract Intelligence Platform in this category (opens in a new tab)

Icertis Contract Intelligence Platform Reviews

Role: Consultant
Industry: Insurance
Involvement: Vendor Management and Renewal

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Evaluate specific usefulness to company goals.

Likeliness to Recommend

6 /10

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Fair

Cons

Less Effective Service
Under Delivered

Tim T.

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Cost effective with great efficacy

Likeliness to Recommend

7 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

It's more cost effective and has better customer service while still being usable and reliable.

What is your favorite aspect of this product?

low cost to use and maintain

What do you dislike most about this product?

could use a few more service options

What recommendations would you give to someone considering this product?

If you need this type of product and want usability that's cost effective, I highly recommend it.

Pros

Unique Features
Helps Innovate
Continually Improving Product
Reliable

Sara T.

Role: Operations
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jun 2020

This product will not disappoint. Very satisfied.

Likeliness to Recommend

8 /10

What differentiates Icertis Contract Intelligence Platform from other similar products?

Unique features and capabilities

What is your favorite aspect of this product?

The end users satisfaction

What do you dislike most about this product?

Nothing yet

What recommendations would you give to someone considering this product?

To do the research but it is worth it

Pros

Trustworthy
Caring
Client Friendly Policies
Fair

Cons

Less Reliable
Less Performance Enhancing
Vendor's Interest First

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Icertis Contract Intelligence Platform

What is Icertis Contract Intelligence Platform?

Company Details

Need Assistance?

Awards & Recognition

Icertis Contract Intelligence Platform Ratings

77 Likeliness to Recommend

93 Plan to Renew

1 Since last award

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Icertis Contract Intelligence Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Redlining Ability to redline agreements, with version control, and across various document formats.

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

OCR Support Automated import of 3rd party and legacy agreements

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

Contract Discovery and Analytics

Icertis Contract Intelligence Platform Reviews

Evaluate specific usefulness to company goals.

Likeliness to Recommend

Pros

Cons

Tim T.

Cost effective with great efficacy

Likeliness to Recommend

Pros

Sara T.

This product will not disappoint. Very satisfied.

Likeliness to Recommend

Pros

Cons

Most Popular Icertis Contract Intelligence Platform Comparisons

Oracle Fusion Cloud Procurement

DocuSign CLM

PandaDoc Contracts

Conga Contracts

Conga CLM

SAP Business Network

1
Since last award

Feature Ratings

E-Signature

Contract Approval

Contract Authoring

Workflow

Clause Management

Reporting Analytics

Searchable Repository

Integration

Redlining

Obligation Management

OCR Support

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Vendor Support

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of IT Administration

Availability and Quality of Training

Quality of Features

Ease of Data Integration

Ease of Customization

Breadth of Features