IBM Sterling Supply Chain Business Network Logo Award Winner Product Badge
IBM Sterling Supply Chain Business Network Logo Award Winner Product Badge
IBM

IBM Sterling Supply Chain Business Network

Composite Score
7.8 /10
CX Score
8.1 /10
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IBM Sterling Supply Chain Business Network
7.8 /10

What is IBM Sterling Supply Chain Business Network?

IBM Sterling® Supply Chain Business Network is a trusted, scalable business-to-business network that helps automate and orchestrate your supply chain processes and partner collaboration on a single cloud-based platform.

Company Details

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Awards & Recognition

IBM Sterling Supply Chain Business Network won the following awards in the Supply Chain Management category

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IBM Sterling Supply Chain Business Network Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Sterling Supply Chain Business Network.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Sterling Supply Chain Business Network?

Chart

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0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Security Protects

Feature Ratings

Average 84

Order Management

90

Shipping Management

87

Manufacturing Planning and Production

86

Supplier Management

85

Warehouse Management

85

Customer Service

84

Demand Planning

84

Inventory Management

84

Returns Management

83

Procurement Management

81

Transportation Management

79

Vendor Capability Ratings

Average 80

Ease of Customization

84

Quality of Features

83

Business Value Created

81

Ease of Data Integration

81

Vendor Support

80

Ease of Implementation

80

Ease of IT Administration

79

Product Strategy and Rate of Improvement

79

Usability and Intuitiveness

78

Breadth of Features

76

Availability and Quality of Training

76

IBM Sterling Supply Chain Business Network Reviews

Prashant B.

  • Role: Information Technology
  • Industry: Apparel
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Enterprise-grade powerhouse for seamless commerce.

Likeliness to Recommend

10 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

I beleive that IBM is leader in the Gartner supply chain quadrant. And yes it is more robust, scalable and reliable product solution for the businesses today and it is now leveraging AI too so it is going to be one of the best performers in the e-commerce industry with no doubt.

What is your favorite aspect of this product?

It's flexible enough to cater almost all the change requests from stakeholders and we have greater monitoring and control over all our environments and that is I think is the part which I like the most about it.

What do you dislike most about this product?

Sometimes, IBM client services team takes time to resolve some kind of environment issues from their end and sometimes but quite rarely we may have to escalate the ticket or PMR for getting resolution quickly or make the issue resolve faster.

What recommendations would you give to someone considering this product?

I would say it is offcourse one of the best solutions available in the industry and you can go for it for sure.

Pros

  • Fair
  • Security Protects
  • Continually Improving Product
  • Reliable

Ayorinde A.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful, Scalable, but Expensive and Complex

Likeliness to Recommend

10 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

IBM Sterling Supply Chain Business Network stands out with its AI-driven insights, real-time visibility, and seamless integrations. It offers advanced features like blockchain integration for transparency and scalability to support businesses of all sizes, making it more flexible and data-driven compared to other platforms.

What is your favorite aspect of this product?

My favorite aspect of IBM Sterling Supply Chain Business Network is its real-time visibility and AI-driven insights. The ability to track transactions and detect potential issues instantly allows businesses to make proactive decisions, minimizing disruptions and improving overall efficiency.

What do you dislike most about this product?

What I dislike most about IBM Sterling Supply Chain Business Network is its high cost, especially for small to mid-sized businesses, with additional expenses for training, customization, and implementation.

What recommendations would you give to someone considering this product?

I recommend IBM Sterling Supply Chain Business Network for businesses needing advanced features like real-time visibility and AI insights. However, consider the high cost and complex setup, as it’s best for companies with large, complex supply chains.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rain s.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

A fantastic product

Likeliness to Recommend

8 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

IBM sterling supply chain business network great features and capabilities is what distinguishes it from the other platforms.

What is your favorite aspect of this product?

I like that on a single business network, this platform unifies supply chain data, insights and actions across your customers, partners and suppliers. Simplified B2B integrations. Easy to use and flexible to onboard new partners quickly. AI powered data insight to help detect anomalies and take collective action to avoid disruptions.

What do you dislike most about this product?

Steep learning curve. The platform requires training to fully understand it

What recommendations would you give to someone considering this product?

For faster and easier store and site management and multichannel fulfillment, this platform provides businesses with tools and e commerce features.if you are looking to drive your revenue growth, then IBM sterling supply chain business network is for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

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