IBM

IBM Sterling Supply Chain Business Network

Composite Score

7.7 /10

CX Score

7.9 /10

25 Reviews Write a Review

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What is IBM Sterling Supply Chain Business Network?

IBM Sterling® Supply Chain Business Network is a trusted, scalable business-to-business network that helps automate and orchestrate your supply chain processes and partner collaboration on a single cloud-based platform.

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Awards & Recognition

IBM Sterling Supply Chain Business Network won the following awards in the Supply Chain Management category

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8 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

6 Top Rated Features

2022

IBM Sterling Supply Chain Business Network Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Sterling Supply Chain Business Network.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

5
Since last award

97 Plan to Renew

6
Since last award

73 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Sterling Supply Chain Business Network?

0% Negative

4% Neutral

96% Positive

Pros

Enables Productivity
Effective Service
Security Protects
Helps Innovate

Feature Ratings

Average 83

Order Management

Shipping Management

Customer Service

Inventory Management

Manufacturing Planning and Production

Returns Management

Supplier Management

Warehouse Management

Demand Planning

Procurement Management

Transportation Management

Vendor Capability Ratings

Average 80

Quality of Features

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

IBM Sterling Supply Chain Business Network Reviews

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Nov 2024

Powerful features but requires technical expertise

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bhabani S.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

IBM Sterling OMS, A product to bet on!

Likeliness to Recommend

9 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

Its easily integrable and is constantly upgrading to support day in and out Business needs

What is your favorite aspect of this product?

Managing Order life cycle

What do you dislike most about this product?

Lacks Real time inventory tracking.

What recommendations would you give to someone considering this product?

This is a good product for managing complete order life cycle and is constantly upgrading to give a better and efficient user friendly experience. Consider IBM Sterling OMoC is worthy.

Pros

Trustworthy
Efficient Service
Effective Service
Inspires Innovation

Prashant B.

Role: Information Technology
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2024

Enterprise-grade powerhouse for seamless commerce.

Likeliness to Recommend

10 /10

What differentiates IBM Sterling Supply Chain Business Network from other similar products?

I beleive that IBM is leader in the Gartner supply chain quadrant. And yes it is more robust, scalable and reliable product solution for the businesses today and it is now leveraging AI too so it is going to be one of the best performers in the e-commerce industry with no doubt.

What is your favorite aspect of this product?

It's flexible enough to cater almost all the change requests from stakeholders and we have greater monitoring and control over all our environments and that is I think is the part which I like the most about it.

What do you dislike most about this product?

Sometimes, IBM client services team takes time to resolve some kind of environment issues from their end and sometimes but quite rarely we may have to escalate the ticket or PMR for getting resolution quickly or make the issue resolve faster.

What recommendations would you give to someone considering this product?

I would say it is offcourse one of the best solutions available in the industry and you can go for it for sure.

Pros

Fair
Security Protects
Continually Improving Product
Reliable

Most Popular IBM Sterling Supply Chain Business Network Comparisons

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IBM Sterling Supply Chain Business Network

What is IBM Sterling Supply Chain Business Network?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

IBM Sterling Supply Chain Business Network Ratings

88 Likeliness to Recommend

5 Since last award

97 Plan to Renew

6 Since last award

73 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love IBM Sterling Supply Chain Business Network?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Shipping Management Includes batch orders, packing slips and labels, rate calculations and tracking details.

Customer Service Support for deliver, returns, schedule changes, and any other product challenges

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Manufacturing Planning and Production Transformation of raw materials to finished goods, assembling, kitting, and quality

Returns Management Includes returns quality check, pending returns, and dispute case tracking.

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Warehouse Management Includes 3PL management, inventory tracking, and demand planning.

Demand Planning Demand forecasting, capacity planning, product flow planning, scheduling, and "what-if" analysis.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Transportation Management Includes carrier and fleet management, as well as routing and scheduling.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

IBM Sterling Supply Chain Business Network Reviews

Powerful features but requires technical expertise

Likeliness to Recommend

Pros

Bhabani S.

IBM Sterling OMS, A product to bet on!

Likeliness to Recommend

Pros

Prashant B.

Enterprise-grade powerhouse for seamless commerce.

Likeliness to Recommend

Pros

Most Popular IBM Sterling Supply Chain Business Network Comparisons

Oracle Supply Chain Management

SAP Supply Chain Management

Microsoft Dynamics 365 ERP

DELMIA Quintiq Supply Chain Planning

SAS Supply Chain Intelligence

Arkieva

5
Since last award

6
Since last award

1
Since last award

Feature Ratings

Order Management

Shipping Management

Customer Service

Inventory Management

Manufacturing Planning and Production

Returns Management

Supplier Management

Warehouse Management

Demand Planning

Procurement Management

Transportation Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Vendor Support

Ease of Implementation

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training